Serves on the department leadership team and assists in the development of Student Housing and Residential Life goals, objectives, outcomes, and strategic planning.
Provide direct leadership and supervision to a team of three full-time employees who oversee occupancy management, housing and conference services, and communications functions. Provides indirect supervision to three other full-time staff members and 15-20 student employees.
Makes significant efforts to recruit and retain student and professional staff reflective of the diversity of the student body, in coordination with the Assistant Director of Organizational Development.
In conjunction with the Associate Director of Residence Life and the Associate Director of Facilities and Planning, serves as back-up in the absence of the Director of SHRL in overseeing the day-to-day operations of the department.
Assists with all departmental functions including but not limited to new student Orientation, Move-In, Move-Out, Open House, Convocation, Commencement, and other functions as requested.
Chairs the student housing appeals committee and reports aggregate data to inform operational improvements to student housing.
Meets regularly with key campus partners such as the Student Disability and Accessibility Center, International Programs, Financial Aid, and Enrollment Management, among others. Represents SHRL in these meetings in the absence of the Director.
Serves in the Administrator On Call (AOC) rotation for Student Housing and Residential Life.
Occupancy Management:
Leads development and implementation of occupancy management and assignments policies and processes, including those to support license management and enforcement, such as license cancellation, Live On Requirement exemptions, early arrivals and late stays, Rate Lock, unlawful detainer, etc.
Oversees preparation of monthly, semester, and annual reports, including demographic and occupancy statistics.
Responsible for annual review and updates to License Agreements.
Actively assists with the configuration and ongoing engagement with the student database management system to support operations and to ensure proper assessment of rent and associated accounting within the system, in collaboration with software systems administrators.
Housing Operations and Summer Conferences:
Provides leadership and oversight to front desk services, including email and phone customer services; residential package management, recurring check-in and checkout processes, including annual Move In events, including but not limited to early arrivals, late stays, failed departures, etc.
Oversees housing removal processes, including unlawful detainer practice when necessary.
Provide oversight for annual housing summer conference program and operations, including collaboration with University Activities, Conferences, and Events (UACE), organization of conference group agreements, assignments; and check-in/out processes and timelines.
Responsible for summer housing support including agreements, coordination, marketing and business development.
Periodic review of operational metrics to implement improvements to the Housing operating condition.
Marketing and Outreach:
In collaboration with University Enrollment Management personnel, develop an annual comprehensive housing marketing plan.
Lead the development of marketing strategy and campaigns to position the student housing program to contribute to goals, yield high occupancy, and create meaningful student experiences.
Coordinates the development and scheduling of resident communications (email, phone, SMS) related to assignments and operational processes (assignments emails, reservations notifications, billing, Rate Lock, etc.).
Oversees the engagement of students, parents, and University partners via numerous mediums to share the SHRL story through data, and leading student-facing communications for student housing.
Works closely with the Coordinators of Housing Operations and Occupancy Management, as well as other SHRL leadership, to actively promote the on-campus living experience and manage current resident communication processes and content.
Assists in organizing Student Housing and Residential Life presence at special recruitment events such as Open House and Orientation.
Qualifications:
Education and Experience:
Bachelor’s degree in Business Administration, Operations Management, Student Affairs, or related field AND
Four years of progressively responsible experience managing and coordinating residential programs.
Working knowledge of the practice, procedures, management, and activities of a Housing and Residential Life program preferably in Higher Education.
Advanced degree may be substituted for up to two years of the required experience.
Working knowledge of the practices, procedures, management, and activities of a program supporting students living on campus including financial, occupancy management, meal plans, and residential life.
Ability to interpret and apply program rules and regulations.
Ability to initiate and use resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretive information and ability to reason logically.
Must possess excellent written and oral communication skills and aptitude for numbers, quantitative analysis, and data management and the ability to make written or verbal presentations.
Ability to advise students individually and in groups on routine matters and complex matters.
Ability to establish and maintain cooperative working relationships with faculty, administrators, student organizations, and others in committee work.
Must have the ability to sensibly manage emergencies and respond diplomatically and effectively to complaints.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations; analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Demonstrated technical proficiency.
Ability and skill to supervise the work of multiple direct reports and effectively recommend personnel actions; the ability to train and evaluate the productivity and performance of employees; analyze situations and take corrective
action.
Strong problem-solving and conflict-resolution skills.
Desired:
Demonstrated understanding of and commitment to the Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service, and institutional excellence.
Master’s Degree in Operations Management, Student Affairs, or related discipline desirable.
Multiple years of experience working in an operational setting for university housing with functions such as occupancy management, conferences, and/or marketing and communications.
Experience working with StarRez, or related university housing software solutions, to manage housing selection and room assignments, billing, and/or administer system and portal changes for user experience.
Working knowledge of CBORD, PeopleSoft, and experience working in an educational environment.
Experience working with a diverse and multicultural population.
Demonstrated technical literacy in reporting and data analysis.
Seniority level
Director
Employment type
Part-time
Job function
Other
Industries
Staffing and Recruiting
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