Backstage Experience Coordinator | The Fillmore Detroit
Live Nation Entertainment
Detroit, MI
See who Live Nation Entertainment has hired for this role
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and
more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing programs that connect over 1,000 brands with
the 98 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
THE JOB
Live Nation is seeking a Backstage Experience Coordinator for the [INSERT VENUE NAME]. The
position will directly report to the venue General Manger. The Backstage Experience Coordinator
(BEC) will be responsible for administering various Live Nation and venue designed programs to
support local production & touring personnel. The Backstage Experience Coordinator will
maintain back of house expectations & backstage division-wide goals while ensuring that our
Artist Commitment is met or exceeded. This role will act as a hospitality-focused position
ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly
position. Scheduled hours will vary depending on business needs and may be scheduled up to 40
hours per week or more during peak season.
What This Role Will Do
support local production & touring personnel.
hospitality needs.
to tidy up and collect any towels to be washed.
and collecting recycling and educating the bands about our efforts.
Services team & Venue PM.
and manage the backstage tour personnel survey and competition rate for your venue.
to birthdays and special celebrations.
What This Person Will Bring
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and
home life. As a growing business we will encourage you to develop your professional and
personal aspirations, enjoy new experiences, and learn from the talented people you will be
working with. It’s talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this
reason, Live Nation will make reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability who is an applicant consistent
with its legal obligations to do so, including reasonable accommodations related to pregnancy in
accordance with applicable local, state and / or federal law. As part of its commitment to make
reasonable accommodations, Live Nation also wishes to participate in a timely, good faith,
interactive process with a disabled applicant to determine effective reasonable
accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them
to perform the essential functions of the position they seek. Any applicant who requires an
accommodation in order to perform the essential functions of the job should contact a Human
Resources Representative to request the opportunity to participate in a timely interactive
process. Live Nation will also provide reasonable religious accommodations on a case by case
basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities, and qualifications required of
employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available
in a timely and efficient manner. Live Nation may pursue all avenues available, including
promotion from within, employee referrals, outside advertising, employment agencies, internet
recruiting, job fairs, college recruiting and search firms.
Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be
paid. It assumes that the successful candidate will be in Colorado or perform the position from
Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into
consideration a candidate’s education, training, and experience, as well as the position’s work
location, expected quality and quantity of work, required travel (if any), external market and
internal value, including seniority and merit systems, and internal pay alignment when
determining the salary level for potential new employees. In compliance with the CO EPEWA, a
potential new employee’s salary history will not be used in compensation decisions.
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and
more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing programs that connect over 1,000 brands with
the 98 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
THE JOB
Live Nation is seeking a Backstage Experience Coordinator for the [INSERT VENUE NAME]. The
position will directly report to the venue General Manger. The Backstage Experience Coordinator
(BEC) will be responsible for administering various Live Nation and venue designed programs to
support local production & touring personnel. The Backstage Experience Coordinator will
maintain back of house expectations & backstage division-wide goals while ensuring that our
Artist Commitment is met or exceeded. This role will act as a hospitality-focused position
ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly
position. Scheduled hours will vary depending on business needs and may be scheduled up to 40
hours per week or more during peak season.
What This Role Will Do
- In partnership with the venue Production Manager, the Backstage Experience Coordinator is
support local production & touring personnel.
- The Backstage Experience Coordinator will maintain back of house hospitality
- The Backstage Experience Coordinator will meet & greet the tours upon arrival to the
hospitality needs.
- Where possible - wash, dry and fold all tour laundry as well as hand and bath towels. The
to tidy up and collect any towels to be washed.
- Partner with local backstage catering to ensure the Artists rider requirements are met
- Show CARE by participating in the venue’s sustainability program which could include
and collecting recycling and educating the bands about our efforts.
- Will be the backstage brand ambassador and the face of the service culture program.
- Responsible for completing the Post Event Service Recap and analyze other venue service
Services team & Venue PM.
- Research best practices and collaborate with the Artist Services team & Venue PM to
- Work with Production Managers & Catering Teams to help facilitate advances.
- Pre and post show walk through with checklist to make ready all backstage Artist &
- Oversee all dressing room and bus stock, including after-show meal coordination.
- In coordination with the General and Production Managers, co-manage any applicable
- Will act as the lead in maintaining metrics and sharing information with the Artist
and manage the backstage tour personnel survey and competition rate for your venue.
- Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to
to birthdays and special celebrations.
What This Person Will Bring
- Must be able to maintain composure around high profile artists/guests and work in an
- Must have strong organizational, time management and multi-tasking skills.
- Proficient computer skills required including the ability to use the Microsoft Office Suite
- Possess a positive outlook, strong communication skills and the ability to engage others.
- Must possess strong problem-solving skills and demonstrated experience finding creative
- 1 years' plus of backstage/production/hospitality experience.
- 2-3 years’ plus of work experience in a comparable role.
- 1-2 years’ plus of leadership experience.
- Has a natural interest in helping others and a heart for service.
- Position requires constant physical activity such as walking, climbing stairs, lifting and
- Must be able to lift 30 lbs. using proper lifting techniques.
- Bachelor's degree in Hospitality, Communications, Marketing, Business, Human
- Public speaking or meeting facilitation skills is a plus
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and
home life. As a growing business we will encourage you to develop your professional and
personal aspirations, enjoy new experiences, and learn from the talented people you will be
working with. It’s talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this
reason, Live Nation will make reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability who is an applicant consistent
with its legal obligations to do so, including reasonable accommodations related to pregnancy in
accordance with applicable local, state and / or federal law. As part of its commitment to make
reasonable accommodations, Live Nation also wishes to participate in a timely, good faith,
interactive process with a disabled applicant to determine effective reasonable
accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them
to perform the essential functions of the position they seek. Any applicant who requires an
accommodation in order to perform the essential functions of the job should contact a Human
Resources Representative to request the opportunity to participate in a timely interactive
process. Live Nation will also provide reasonable religious accommodations on a case by case
basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities, and qualifications required of
employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available
in a timely and efficient manner. Live Nation may pursue all avenues available, including
promotion from within, employee referrals, outside advertising, employment agencies, internet
recruiting, job fairs, college recruiting and search firms.
- Please note that the compensation information provided is a good faith estimate for this
Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be
paid. It assumes that the successful candidate will be in Colorado or perform the position from
Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into
consideration a candidate’s education, training, and experience, as well as the position’s work
location, expected quality and quantity of work, required travel (if any), external market and
internal value, including seniority and merit systems, and internal pay alignment when
determining the salary level for potential new employees. In compliance with the CO EPEWA, a
potential new employee’s salary history will not be used in compensation decisions.
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