Business Operations Analyst

Job Details:

Job Title: Business Operations Analyst III

Duration: 7 months contract

Location: Remote

Summary:

Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety.

We are looking for a passionate data-driven individual with project management experience in operations and a pragmatic systems mindset to join Operations to support the community and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into operations and provide recommendations to improve the overall experience for the community and push our operations to the next level.

Job Responsibilities:

• Improve operations by conducting RCAs and finding areas of opportunity
• Manage and grow a metric monitoring system
• Report project status, risks, and needs to stakeholders on regular cadence
• Manage completion/progress of project timelines
• Support new product launches, e.g. configuring workflows, testing new features
• Triage escalations and drive them to completion
• Analyse data by building basic SQL queries, pivot tables
• Run system audits and quality tests

Skills:

• Prior project management experience in operations
• Strong proficiency in data tools and data analysis methodologies, medium+ proficiency with SQL, advanced Excel skills, and data visualisation (like pivot tables)
• Ability to storytell through data to technical and non-technical audiences
• Ability to learn fast and comfortable with operating in ambiguity
• Prior experience leveraging data to provide recommendations to improve operations

Education/Experience:

• Top Nice to Have Skills
• Prior experience with QA testing and systems improvement
• Thrives in a cross-functional setting
• Experience manipulating or building dashboards and leveraging data viz tools like Tableau

Critical Soft Skills

• Ability to work in a fast paced, often high pressured environment
• Time management skills
• Effective communication
• Storytelling with data

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Shalini L

Email: Shalini@UStechsolutionsinc.com

Internal ID: 24-15429