Business Process Analyst

Business Process Analyst

As a Business Process Analyst, you will be part of a team responsible for supporting the successful delivery of operational improvement initiatives. These initiatives are often referred to as Business Process Reengineering, Lean or Six Sigma projects. Our mission is to significantly reduce cost, cycle time and risk while improving the end-to-end customer and colleague experience. Your information gathering experience, problem solving skills and ability to become a trusted business partner will help shape the future of Plymouth Rock.

Essential Functions and Responsibilities:

• Uses standard Lean, Six-Sigma and Reengineering tools & frameworks to formulate cogent problem statements, identify core issues, recommend innovative solutions, quantify opportunities and measure implementation results.
• Facilitates current and future state end-to-end process mapping sessions that document operating models. The models will consider people, process, technology and policy.
• Collects, analyzes and synthesizes qualitative and quantitative information using various tools. Identifies root causes and provides valued business insights that help guide teams.
• Supports business partners with performance measurement. May assist in developing implementation plans, preparing for an implementation or monitoring implementation results.
• Conducts research and benchmarking on operating model best practices and market trends to foster innovation and to provide new business insights.
• As a team member, helps improve the team’s capabilities and operating model so that the team can deliver even greater value for its business partners. As an individual, continuously strives to improve oneself through a strong professional development program.

Qualifications and Education:

• Education: A BS/BA is required. Candidates with an Engineering or Science degree and a Lean Green Belt Certification are preferred.
• Experience:
• You have 2-3 years of experience in operational improvement with a track record of collaborating on cross-functional initiatives that have resulted in creating value. Experience in insurance and consulting is a plus.
• You demonstrate knowledge in one or more operational improvement frameworks, methodologies or toolkits such as Lean, Six Sigma or Business Process Reengineering.
• You have some familiarity with intelligent automation tools used to improve operations (e.g., RPA, OCR, ML, AI, etc.). Knowledge of UiPath is a plus.
• You have experience in taking risks and learning from mistakes.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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