Business Process Analyst | TELECOMMUTE
Business Process Analyst | TELECOMMUTE
Syntricate Technologies
Greater Hartford
See who Syntricate Technologies has hired for this role
P1 Notes:
Hours: standard 9-5 or 8-4. We have people across all time zones but majority are CST or EST and that would be my preference
Interview Process: we will do a panel interview and try to keep it to just the one round/video phone
Responsibilities:
- Interviews this week and next!
- 3 Resources
- Business Heavy
- Backgrounds with Mass Mailing / Print Production - Millions in quantity great to have
- Liaison for the print Material Reviewal
- Business Team - Transactional Outbound Member
- CMS - Translator / Formats
- Reason role is open to Augment Staff
- There BA's do - BA / Testing / Content Management / Fulfillment / Print Vendor
- End to End Support for transactional communication
- Member outreach coming from member benefits
- Collect impact assessment what support business need
- requirements for print vendor
- UAT- End to End - Collect test files - reporting out
- UAT proof reading
- Large scale print fulfillment
Hours: standard 9-5 or 8-4. We have people across all time zones but majority are CST or EST and that would be my preference
Interview Process: we will do a panel interview and try to keep it to just the one round/video phone
Responsibilities:
- Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
- Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
- Regularly host calls, serve as an active participant in other’s meetings and be an advocate for creating, reviewing, approving and implementing member facing operational letters
- Manage the review and approval workflow for transactional member facing communications, including Business SME, legal, compliance and regulatory approvals
- Assess, interpret, and analyze customer needs and requirements
- Demonstrate and apply understanding of regulations and health care industry trends
- Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
- Document current and future state process flows and have a strong comfort level leading and influencing others to align with “to be” process maps
- Diagnose process improvement opportunities and lead teams to desired resolution
- Review proofs during UAT to ensure the output meets the established requirements and quality standards
- Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
- Support ongoing operations/maintenance/enhancement of existing solutions in partnership with business owners and within team
- Identify, escalate and help resolve issues communicated by stakeholders
- Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
- Drive understanding of overall business impact amongst functional areas and applicable stakeholders
- 3+ years of experience as a Business Analyst, Marketing Specialist, or similar role, facilitating and documenting requirements (such as process flows; use cases; and/or business requirement documents, member materials, communications, and letters) gathered from both business and IT counterparts
- Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Advanced Word and basic Excel needed) with analysis of data files
- Team Lead or Project Lead experience
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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