Backgrounds with Mass Mailing / Print Production - Millions in quantity great to have
Liaison for the print Material Reviewal
Business Team - Transactional Outbound Member
CMS - Translator / Formats
Reason role is open to Augment Staff
There BA's do - BA / Testing / Content Management / Fulfillment / Print Vendor
End to End Support for transactional communication
Member outreach coming from member benefits
Collect impact assessment what support business need
requirements for print vendor
UAT- End to End - Collect test files - reporting out
UAT proof reading
Large scale print fulfillment
100% telecommute.
Hours: standard 9-5 or 8-4. We have people across all time zones but majority are CST or EST and that would be my preference
Interview Process: we will do a panel interview and try to keep it to just the one round/video phone
Responsibilities:
Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
Regularly host calls, serve as an active participant in other’s meetings and be an advocate for creating, reviewing, approving and implementing member facing operational letters
Manage the review and approval workflow for transactional member facing communications, including Business SME, legal, compliance and regulatory approvals
Assess, interpret, and analyze customer needs and requirements
Demonstrate and apply understanding of regulations and health care industry trends
Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
Document current and future state process flows and have a strong comfort level leading and influencing others to align with “to be” process maps
Diagnose process improvement opportunities and lead teams to desired resolution
Review proofs during UAT to ensure the output meets the established requirements and quality standards
Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
Support ongoing operations/maintenance/enhancement of existing solutions in partnership with business owners and within team
Identify, escalate and help resolve issues communicated by stakeholders
Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
Drive understanding of overall business impact amongst functional areas and applicable stakeholders
Required Qualifications:
3+ years of experience as a Business Analyst, Marketing Specialist, or similar role, facilitating and documenting requirements (such as process flows; use cases; and/or business requirement documents, member materials, communications, and letters) gathered from both business and IT counterparts
Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Advanced Word and basic Excel needed) with analysis of data files
Team Lead or Project Lead experience
Preferred: Looking for Client that have prior experience with print/fulfillment and mass mail industry
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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