Call Center Supervisor

Health Care Service Supervisor

LHH Recruitment Solutions is currently seeking a Health Care Service Supervisor in Concord, CA. This position is full-time, direct hire, onsite, salary $80K - $110K.

Responsibilities:

• Actively participates in meeting the goals of the department.
• Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Must be a strong example of leadership in work ethic, appearance, and conduct.
• Coaches/guides representatives in troubleshooting calls related to new accounts, lending, and automated services.
• Conducts training and coaches agents on how to handle calls at the highest level of member services within all service expectations.
• Lead by example, take calls regularly including resolving escalated issues.
• Motivates team participation on a departmental and organizational level.
• Consistently reviews the performance of the center and aligns all performance expectations with the needs of the organization.
• Sets and meets performance goals for quality, service, and efficiency; establishes goals for self and others that are designed to achieve exceptional business results.

Additional assigned responsibilities.

Qualifications:

• At least 1 year supervisory experience - call center environment in healthcare.
• Union experience - required.
• Experienced in a collectively bargained environment.
• AA degree
• Bilingual - preferred.
• Excellent written and verbal communication

If you have the qualifications above and are interested in this opportunity – please apply by sending your resume to carly.dilworth@lhh.com today! If you are curious what else is available, please review the LHH website!

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction record.