Link Technologies (LinkTechConsulting.com) is seeking a Call Center Supervisor to support a short-term project in the Las Vegas, Nevada area. This is an onsite / contract opportunity. All candidates must be legally eligible to work for any employer in the United States without sponsorship or a third-party employer.
QUALIFICATIONS
Bachelor’s degree in business administration, communications, or related field preferred
Experience in call center operations, with a proven track record of success in a supervisory or managerial role
Strong leadership skills with the ability to inspire and motivate team members to achieve their full potential
Excellent communication skills, both verbal and written, with a focus on delivering clear and concise instructions and feedback
Demonstrated ability to thrive in a fast-paced environment and effectively manage multiple priorities and tasks
Exceptional customer service skills, with a genuine desire to help customers and resolve their issues promptly and effectively
Proficiency in call center software and systems, including call routing and monitoring tools
Experience with de-escalation techniques and conflict resolution strategies
Experience managing call centers with multiple call banks
ADDITIONAL REQUIREMENTS
Ability to pass a drug and background screening.
Registered to vote in Clark County.
Willing to disclose political affiliation.
ADDITIONAL INFORMATION
MUST be available to work October 18th through November 5th with limited requested days off. Extended hours on November 5th
Available to work from as early as 3:00AM to as late as 11:00PM in terms of scheduling needs.
Average shifts will be 8 – 10 hours with the possibility of overtime.
Available to work weekends and flexible with schedule.
Link Technologies is an equal-opportunity employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Customer Service and Information Technology
Industries
IT Services and IT Consulting
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