Case Manager
- Customer Service background required.
- This is not a call center or data entry.
- Will need to write summaries, conduct investigations, and write 20-30 letters a week to members. Excellent grammar and writing experience is required.
- Must be able to both communicate and handle difficult members while showing empathy and matching the right tone.
- Will also need to discuss concerns and requests with physicians and hospital staff regarding patient concerns.
Qualifications:
- Excellent interpersonal, verbal and written communication skills.
- Ability to use sound judgment and to handle sensitive correspondence independently but with the knowledge and ability to escalate to the appropriate person / ask for help when needed.
- Ability to multitask and manage time in order to perform well on high volume case load while being flexible enough to assimilate on small projects on an ongoing basis.
- Demonstrated ability to work in a time-sensitive, high production environment.
- Ability to work with peers in self-managed teams to meet deadlines.
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Customer Service -
Industries
Hospitals and Health Care
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