Chat Customer Care Representative
Chat Customer Care Representative
Leading Edge Connections, LLC.
Tampa, FL
See who Leading Edge Connections, LLC. has hired for this role
Job Description - This Is a Remote Position
Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, crummy breakrooms or boring clients when you join the LEC Family.
Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!
We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.
If you're an individual that is passionate about music and helping others, we encourage you to apply!
Qualifications
Pay: $13.00 per hour 1099 contract
Hours: Thursday-Monday 9:00am-6:00pm EST
Benefits
Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, crummy breakrooms or boring clients when you join the LEC Family.
Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!
We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.
If you're an individual that is passionate about music and helping others, we encourage you to apply!
Qualifications
- Must have a LOVE of music! The biggest artists we represent are in Pop and Country
- 1-3 years call center chat experience required
- Technical experience strongly preferred, experience in Zendesk is a definite plus
- Ability to type 30 wpm with 90% accuracy or above consistently
- Strong messaging communication skills, active listening abilities
- Ability to work independently and utilize resources to resolve customer issues
- Great understanding of text and chat acronyms
- Have excellent grammar, but also know when to use the lingo
- Previous work from home experience preferred
- Understanding of contact center support metrics and ability to implement actions for improvement
- Must have a High School Diploma or equivalent
- Your own computer
- Processor: Intel® Core™ i5 5200 Series or greater
- Memory: 8GB on Windows 10 or higher / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- NO Chromebooks, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Must be hardwired to router
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Express genuine empathy and concern for your customers' issues and address as if they were your own
- Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
- Ability to identify high-risk customer situations and escalate appropriately without hesitation
- Able to keep up with multiple chats at a time
- Accurately document all required information and chat details in the ticketing system
- Respond to and resolve open issues in an appropriate timeframe
- Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
- Ability to multi-task using multiple systems
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay: $13.00 per hour 1099 contract
Hours: Thursday-Monday 9:00am-6:00pm EST
Benefits
- Work from home
- 2 years
- Remote
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Telephone Call Centers
Referrals increase your chances of interviewing at Leading Edge Connections, LLC. by 2x
See who you knowGet notified about new Customer Care Representative jobs in Tampa, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Care Representative
Customer Care Representative
-
OnDeck Customer Service Representative (Remote)
OnDeck Customer Service Representative (Remote)
-
Customer Service Representative Advocate
Customer Service Representative Advocate
-
Customer Care Representative
Customer Care Representative
-
Customer Care Representative
Customer Care Representative
-
Customer Success Rep
Customer Success Rep
-
Customer Support Analyst
Customer Support Analyst
-
Customer Care Representative
Customer Care Representative
-
Call Center Customer Service Representative
Call Center Customer Service Representative
-
Customer Support Representative
Customer Support Representative
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub