SUMMARY The Citrix Engineer is responsible for the operational support and project initiatives involving our Citrix Remote Access environment. He/she is responsible for providing maintenance, support, and enhancements to the remote access systems including all published business critical applications and virtual desktops. He/she must possess excellent communication skills and the ability to manage a multitude of assignments independently.
RESPONSIBILITIES
Analyze, plan, test and implement application software (3rd party & custom developed) within the remote access environment
Actively pursue new technologies to improve effectiveness and efficiency of the remote access systems
Monitor and analyze the remote access systems to ensure 100% uptime with operational availability
Support high availability technologies (load-balancing)
Perform root cause analysis and provide recommendations to improve efficiencies and resolve problems
Resolve problems with remote access systems and technologies
Escalate problems to vendors or applications teams with supporting documentation
Provide troubleshooting training and documentation to the User Support team
Implement and maintain of the disaster recovery solutions
Document system uptime and usage metrics
Implement and maintain Group Policies to support the user experience with remote access systems
Maintain documentation of processes, procedures, troubleshooting guides and change management logs
Ability to work overtime as necessary
REQUIREMENTS
5+ years of experience with remote access engineering
Specific Remote Access Administration experience including:
Citrix XenApp
Citrix XenDesktop
Citrix StoreFront
Citrix Provisioning Services (PVS)
Citrix XenServer
Preferred:
Strong knowledge of Networking, Cisco products ideally
Citrix NetScaler
Experience with Windows Server
Experience with Windows 10
Experience with SCCM
Experience with SQL or relational database concepts
Experience with Powershell, or other scripting languages
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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