Manage enterprise-wide Distributed File System (Client).
Implement, manage and support internally hosted applications as a part of the Application Services team.
Split time approximately 40:60 between project-based and support-based work; split may change depending on workload.
Work on projects that include multi-tier application review, onboarding, maintenance and file server migration and consolidation.
Support incoming application incident and request tickets in a fast-paced environment.
Manage and respond to daily alerts from monitoring systems (SCOM, Citrix Director and xMatters).
Create application runbooks and maintain existing documentation for knowledge sharing and training.
Communicate proposed changes and improvements to ensure optimal performance and reliability.
Occasional weekend work or evening hours when scheduled work requires, including on-call rotation.
Work on other ad hoc duties as assigned.
Skills And Experience Required:
Bachelors degree in Computer Science, Management Information Systems, or equivalent work experience.
2-5 years of relevant, hands-on experience supporting Windows Server 2016 and higher in an Enterprise Environment.
Proficient in supporting Active Directory, Group Policy, DNS, IIS, Virtualization (VMware) and SSL.
Excellent troubleshooting skills with a scientific approach to problem investigation and resolution.
Strong understanding of generally accepted system administration methodologies and tools such as Wireshark, Fiddler, Procmon and others.
In-depth understanding of common protocols and networking such as TCP/IP, UDP, TLS/SSL, VLANs, MAC addresses, subnets, and firewalls.
Good written documentation skills and demonstrable experience of documenting systems and procedures.
Experience with and willingness to follow a strict change management and incident tracking process.
Functional knowledge of PowerShell scripting and desire to become more advanced.
Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate.
Experience with server management tools such as SCCM or similar.
Proficient in IIS management including app pools, site authentication and protocol binding.
Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels.
Detail-oriented individuals with the ability to work with limited supervision and manage candidates own time.
Collaborative within the team for special projects or troubleshooting and work across various IT groups and business units.
Experience working in a highly secured and least privilege access environment.
In addition, the ideal candidate will have experience with the following technologies:
IaaS, PaaS and SaaS cloud systems such as Microsoft Azure, Citrix Cloud, and ShareFile.
Fluent in automation and scripting utilizing PowerShell.
Strong understanding of multi-tier applications and framework such as Java and .Net.
Service Now Incident/Change Management.
Previous Financial sector experience preferred.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Information Technology & Services
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