Client Manager
Client Manager
myGwork - LGBTQ+ Business Community
Aliso Viejo, CA
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CLIENT MANAGER
DEPARTMENT: COMMERCIAL - Business Class Team
Summary
The Client Manager will provide advanced technical support to Client Executive Service as well as
continue to perform the Client Administrator duties for existing clients, working in conjunction with other
team members. In addition, the Client Manager may occasionally perform in the capacity of a Client
Executive Service for specifically assigned accounts preparing for and providing renewal and new
business presentations.
Essential Duties & Responsibilities
Education And/Or Experience
above duties including 2-3 years of daily World Class Client service.
WORK ENVIRONMENT & PHYSICAL DEMANDS
CLIENT MANAGER
DEPARTMENT: COMMERCIAL - Business Class Team
Summary
The Client Manager will provide advanced technical support to Client Executive Service as well as
continue to perform the Client Administrator duties for existing clients, working in conjunction with other
team members. In addition, the Client Manager may occasionally perform in the capacity of a Client
Executive Service for specifically assigned accounts preparing for and providing renewal and new
business presentations.
Essential Duties & Responsibilities
- Continue to perform all duties of a Client Administrator at an above average level while assisting Client Executive in analyzing coverages and claims data for new and renewal business.
- Proactively prepare renewal specifications and rough draft proposals.
- Assist with and/or manage the marketing of renewal business as directed by Client Executive.
- Prepare experience modification projections using Intellicomp or other available software.
- Review accuracy of experience modification calculations published by state rating agencies/bureaus.
- Timely review policy checking notes from policy checkers and make corrections to the policy as necessary.
- Review issues with Client Executive as necessary. As needed, check policies on your own as needed if time allows or a rush situation.
- Manage the timely delivery of the policies to the client either via email, in person or via online portal.
- Review loss run and claim status reports.
- Prepare Loss Summaries and Large Loss Reports.
- Periodic visits to clients with Client Executive, including active participation in new business and
- Assist with collections of Accounts Receivables.
- Participate in E&O Audits.
- Establish and consistently maintain effective and positive working relationships with Associates and
Education And/Or Experience
- Bachelor’s degree plus 2-3 years of daily World Class Client service is required; or, a minimum of 3
above duties including 2-3 years of daily World Class Client service.
- Maintain a valid unrestricted California Fire & Casualty Solicitors license.
- Advanced insurance designations applicable to the above duties strongly preferred as well as a
- Significantly exceed expectations in existing position if currently employed at Marsh & McLennan
- Excellent understanding of insurance terminology, the functions of an insurance brokerage agency
- Proficiency with MS Office Software (Word, Excel, Outlook).
- Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly,
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Ability to use computer keyboard and sit in a stationary position for extended periods as well as the
- Work is performed in a typical interior/office work environment.
- Occasional travel to client sites may be required. Travel may consist of an overnight stay.
- Individual shall not pose a direct threat to the health or safety of other individuals in the workplace.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Technology, Information and Internet
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