Client Manager

JOB TITLE: Client Manager Student Insurance

COMPANY OVERVIEW:

Venbrook Insurance Services is a national leader in insurance, reinsurance, risk brokering and management solutions. We cater to a national client base across myriad industries with divergent needs. Our team of experts and industry specialists’ partner with our clients to manage their risks, create security, promote growth, and add value by delivering best-in-class insurance products and programs. Venbrook is committed to ongoing product innovation, market agility, and strength in our partnerships for risk management solutions that allow our clients to focus on driving their business forward.

Venbrook specializes in a wide range of insurance and risk management products, including Property, Construction, Primary and Excess Liability, Directors & Officers/Management Liability, Professional Liability, Cyber Liability, Privacy, Crime, Employment Practices Liability, Workers’ Compensation, Employee Benefits, Transportation, Ocean, and Inland Marine, Personal Lines, and Surety Bonds.

Venbrook is headquartered in Woodland Hills, CA, with various locations throughout the country.

We offer competitive compensation and a comprehensive benefits package:

· 401k + employee match

· Medical, dental, vision, life, and disability insurance

· Paid Time Off (PTO)

· Paid Holidays

· Paid Sick leave

· Professional development programs

· Work-life quality and flexibility

Visit us online at www.venbrook.com

JOB TITLE: Client Manager

DEPARTMENT: Student Insurance

JOB SUMMARY: The Client Manager in the Student Insurance department acts as an agent for Producer assigned accounts, managing a book of business and partnering with the service team. This role is responsible for servicing and solicitation activities, maintaining client relationships, and driving growth in the student health insurance sector.

DUTIES & RESPONSIBILITIES: Independently manage and service a designated book of business, including marketing, renewals, and invoicing

• Develop and maintain strong relationships with clients to understand their unique needs and deliver exceptional service
• Conduct regular client meetings and strategic reviews to discuss plan performance, address concerns, and explore service enhancements
• Handle day-to-day client servicing, resolve inquiries and complaints related to insurance products, policy changes, benefits, claims and billing
• Market, analyze and negotiate renewals with insurance carriers to secure competitive premiums and policy terms on behalf of clients
• Prepare and present detailed client presentations and reports to review claims data and coverage recommendations
• Demonstrate an understanding of coverages and policy terms and clearly articulate this information as needed
• Maintain client files and records in agency management systems and document account activities clearly
• Prepare renewal contracts, review policies for accuracy, process endorsements, invoices and set up files
• Assess and act upon opportunities to develop additional account revenue through cross-selling
• Handle all escalations related to students and educational institutions effectively

QUALIFICATIONS:

• Bachelor's degree or equivalent combination of education and experience
• Minimum 5 years of experience as an Account Manager in the insurance industry
• Background in Student Health preferred
• Valid California Life & Health License (or ability to obtain within 90 days of hire)
• Excellent verbal and written communication skills to effectively address complex issues and present solutions clearly
• Strong attention to detail, analytical and problem-solving abilities, with strategic thinking and decision-making skills
• Proficiency in Microsoft Office Suite
• Spanish speaking preferred

Salary Up to $90,000