The Client Services Coordinator is responsible for incoming customer requests by phone and email, prioritizing said requests and assigning work orders to technical team. Additionally, this position is responsible for processing sales orders by coordinating with the clients to ensure all pre-installation criteria are met.
Job Responsibilities
Answer all incoming calls.
Determine customer issue and prioritize accordingly.
Create Work order and assign WO # to customer.
Handle low-tier tech support calls and supply orders
Perform follow up calls with customers, refer to tech support as needed.
File
Process Sales folders by coordinating with clients, creating work orders and transferring orders to production.
Follow-up calls with customers after installation
Customer Satisfaction surveys
Help Tech Support close work orders.
Assist technical support department with training customers on SiteMinder®
The pay range for this position is $20.00 to $26.00 / hour with the option to go higher based on experience.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.
Job Qualifications
1-3 years working in a customer service or technical support environment.
Bachelor’s degree preferred but not required.
Additional Knowledge And Skills
Excellent communication skills
Friendly, affable phone demeanor
Ability to deal with difficult or angry customers.
Good verbal and written skills
Proficiency with MS Office suite
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Airlines and Aviation
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