Under the direction of the Senior Director of Clinical Operations (SDCO), and in partnership with the Dental Director and Behavioral Health Director, the Clinic Director I will provide mission-focused, strategic leadership and oversight of the Long Beach Health Center. The Clinic Director I will be primarily responsible for providing administrative oversight of the day-to-day operations.
Essential Duties And Responsibilities
In partnership with the Medical Director:
Ensure full compliance with all federal, state and local grant requirements including: FQHC and DHSP including submission of grant award budgets and renewals.
Ensure the Clinic facility(s) meets all licensing, certification, regulatory, health plan and other compliance requirements.
In conjunction with the Site Medical Director, Dental Director and Behavioral Health Director, ensure the Clinic and all staff meet APLA Health & Wellness policy and procedure requirements.
Responsible for establishing, monitoring and meeting the annual budget for the facility including patient goals, provider productivity goals and pharmacy revenue goals.
Responsible (in coordination with Communications) for marketing the Clinic to patients, prospective patients, health plans and others.
Oversee all day-to-day operations of the Long Beach Clinic and assist in planning of new programs and services that add services for patients, improve patient care, increase efficiencies, improve profitability or generate new or additional sources of funding.
Develop and maintain administrative and clinical policies and protocols to ensure that the facility has proper operational controls and reporting systems to effectively evaluate and manage programs and contractual obligations.
Facilitate the ongoing integration and operation of all administrative and clinical practices of the clinic within APLA Health & Wellness polices and procotols.
Responsible for the overall “Patient Experience” both in the Clinic and in all other interactions with Clinic staff – phone, internet, etc.
Co-ordinate reconfiguring of the existing space when needed.
Participate in APLA Health & Wellness quality management and assurance programs and initiatives.
Assist in the development, implementation and ongoing monitoring of the Clinic’s risk management plan.
Serve as the primary Clinic interface with Finance, Human Resources, Facilities, Information Technology and other support areas within APLA Health & Wellness.
Serve as the primary Clinic interface with all health plans, insurance companies and other payors.
Serve as the primary contact with Finance to provide accurate data from the Clinic for patient billing, collection and data management purposes.
Provide direct supervision to the Clinic Manager, Front Office staff, and all other administrative staff. In conjunction with the Site Medical Director, provides guidance to the Clinic Nurse Manager I and Medical Assistants. In conjunction with the Dental Director, provides guidance to the Dental Assistants.
Understand local, state and national issues and actions that affect Clinic patients and advocate and integrate strategies and actions to sustain and expand services.
Assist in managing costs and increasing productivity / profitability by continually looking at data. Identify opportunities and propose actions to improve quality, improve productivity, reduce costs, improve staff morale and improve the patient experience.
May be required to work as late as 8PM on certain days and some work on Saturdays may be required in the future.
Requirements
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Training And Experience
Bachelor’s degree and 2 years operational management experience or a completed high school diploma/GED and five years in operational management in a clinic. Excellent written and verbal communication skills required. Federally Qualified Health Center (FQHC) or Ryan White CARE Act Clinic experience a plus. Previous supervisory experience required. Interest in working with underserved communities including members of the LBGT community and people living with HIV/AIDS required.
Knowledge of clinic operations, utilization review, quality management, patient billing, accounting, budgeting and financial reporting, government and private grant management, public health issues and concerns required.
Ability To
Effectively supervise and motivate assigned staff and volunteers; manage multiple aspects of varied clinical and support programs; monitor and evaluate clinic and support activities; communicate effectively with a wide range of individuals and organizations. Work in a dynamic, rapidly changing and fast-growing environment. Working with the CEO/CCOO/SDCO and Site Medical Director establish and monitor budget(s); course correct as necessary. Write grant proposals and/or assist with writing grant proposals. Advocate on behalf of APLA Health & Wellness and its patients. Maintain strict patient confidentiality.
Working Conditions/Physical Requirements
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Special Requirements
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID Vaccination and booster or medical/religious exemption required.