Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery, and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.
The Community Building Assistant performs routine building cleaning, upkeep, and monitoring of building activities and is an integral member of the property management and supportive housing team. This person is responsible for the upkeep of buildings, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities are to provide assistance to residents, to effectively coordinate with other building staff, and to identify issues and opportunities in the community.
The Henry offers permanent supportive housing for individuals experiencing chronic homelessness and affordable homes for community members with limited income in Portland. Emphasizing a low-barrier and harm reduction approach, the Henry ensures that housing is accessible to those in need without stringent prerequisites, meeting residents where they are in their journey. By combining stable housing with comprehensive program connection services, the Henry fosters a supportive environment to improve its residents' overall stability and well-being of its residence.
A successful applicant in this position should be committed to punctuality, communication, and adherence to policy. This role mainly involves housekeeping work with some front desk responsibilities in an environment that seeks to reduce harm by housing a vulnerable community of people who might be going through a difficult time in their lives. This position is critical in fostering a safe and secure environment for our residents. Candidates must possess strong work boundaries and the ability to make sound decisions in front desk situations. As a drug-free workplace, we are committed to sobriety and require applicants to uphold this standard. Basic computer skills are necessary for navigating our systems. Experienced with Outlook and UKG for timecards is a plus. All CCC employees serve as representatives of our company and our values. New hires should expect to demonstrate these qualities within a 90-day evaluation period.
Essential Duties And Responsibilities
Maintain a high-quality, comfortable, and safe living environment in buildings.
Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures.
Have the ability to identify pests such as roaches, bed bugs, ants, and rodents.
Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug-infested property.
Greet and answer queries from residents and building visitors and provide information and updates to staff.
Perform regularly assigned tasks, including but not limited to cleaning and straightening the lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, and interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting, and polishing.
Conduct periodic inspections of common areas.
Report any hazardous conditions or emergency situations.
Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff.
Assist new residents to become familiar with the community and available resources.
Refer residents/clients to appropriate service staff as needed.
Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents, and maintain files as time allows or as assigned.
Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as assigned and as necessary to complete job duties.
Monitor surveillance cameras and overall security of properties.
Collect random and required observed urinalyses as assigned by Property Management or Supportive Housing staff.
Monitor and enforce building visiting policies.
Update lobby area with appropriate health and social services related information.
Remove ice and snow as required during inclement weather.
Inventory, label and store tenant property.
Report to other sites as directed by supervisor.
Adhere to safety policies and procedures.
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
Adhere to all CCC policies, procedures, and guidelines.
Attending all required meetings and training.
Perform related duties as assigned, within the scope of the role.
Minimum Qualifications
Must have a High School Diploma or GED or be actively pursuing.
Must not be a registered sex offender.
Must be able to read, write, and understand English.
Must have basic computer skills including Word, Excel, Email, and basic file management.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and operate mechanical equipment.
Must be able to climb stairs several times a day.
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
Must pass a pre-employment drug screen and background check.
May be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
Must adhere to the agency's non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.
Preferred Qualifications
Previous experience with janitorial and resident service.
Benefits: Central City Concern offers an incredible benefits package to our employees!
Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
Comprehensive Medical, Vision, and Dental insurance coverage.
Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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