Client Services Administrator

Our client, a leader in operations consulting and license applications in the cannabis industry, has an immediate need for a Client Services Administrator.

This position is remote four days a week, with Wednesday afternoons in person at various locations throughout the Boulder/Denver metro.

RESPONSIBILITIES

• Provide daily administrative support services to CS team, such as scheduling meetings, directing calls, managing incoming correspondence, and organizing data for CS team members
• Organize, input & maintain data into workflow systems (such as spreadsheets and Zoho) for all CS team members and company use
• Lead the project kick-off call and be the first point of contact for clients and vendors, facilitating solutions and/or escalating requests as needed by providing accurate client info to the appropriate CS team member or other departments as required
• Provide client support, including setting meetings, fielding inquiries and requests, assisting with use of internal systems such as SharePoint, and the delivery of documents
• Attend client calls and interdepartmental meetings
• Create slide decks for internal presentations and business planning purposes

WHAT’S NEEDED IN THIS ROLE

• 1-3+ years of experience in an administration role
• Ability to work independently and multi-task with little supervision while maintaining a strict attention to detail
• Experience with Microsoft’s cloud-based products, including SharePoint, Teams and Office
• Working knowledge of Adobe Acrobat & Google Suite
• Experience with slide deck creation, such as in Microsoft PowerPoint and Canva
• Professional verbal and written communication skills

WHAT WILL SET YOU APART

• Previous experience working with CRM software such as Zoho
• Some previous knowledge of the commercial cannabis industry
• Editing or document review experience
• Interest in client consulting and the cannabis industry
• Comfort organizing around deadlines and tight timelines
• Master of time zones