Concierge

Job Description

ROLE SUMMARY: The Concierges maintain a professional and courteous environment by providing the highest standard of customer service to residents, contractors, and guests. Our Lobby staff monitors all visitors and packages, maintains the lobby and main entrance appearance, amongst other duties.

Please note overtime may be required and the shift may change at any time due to operational needs.

CORE RESPONSIBILITIES:

• Approach all encounters with residents, guests, contractors, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Respect the privacy, information, perspectives, priorities, time, and resources of each individual.
• Know the names of all residents and frequent guests.
• Greet all residents and guests confidently and cordially upon entering the property.
• Communicate resident concerns to property management.
• Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Gotham’s standards, as required by the employee handbook.
• Maintain accurate records of incoming and outgoing packages and deliveries.
• Maintain the cleanliness of the lobby and adjacent areas.
• Maintain accurate and complete shift notes to ensure successful communication through shift changes.
  
  

REQUIREMENTS AND QUALIFICATIONS:

• High School diploma or equivalency (GED) required.
• Related experience in the hotel, hospitality, or service industries.
• Positive, outgoing, and attentive demeanor.
• Strong oral, listening, organizational, and written skills including proficient word processing and strong computer knowledge including programs such as BuildingLink, Microsoft Word, Excel, and Outlook.
• Ability to demonstrate a history of proven reliability and consistency.
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Must be able to work Eight (8) hour shifts
• Must be available to work late at night or early in the morning and overtime when required.
• Must be comfortable working with, and around, large groups of people.
• Must be able to lift up to 35 lbs
• Must be able to stand for an entire shift
  
  

Company Description

Founded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food halls Gotham West Market and Gotham Market at The Ashland.

Gotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in.

Gotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Founded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food halls Gotham West Market and Gotham Market at The Ashland. Gotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in. Gotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.