Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Ensures that production targets are achieved.
Job Duties
Supervise Credit and Collection Specialists
Maintain customer aging records, including working with customers and sales staff to resolve outstanding balances
Manage collections efforts with collection agencies/attorneys
Credit evaluation and order release
Monthly statement processing
Customer setup and account maintenance, including credit references, providing vendor information and W-9s to customers, contact name and address changes, etc
Customer service, including resolving account disputes, processing credit memos, reviewing and completing lien releases, following up on returned checks or credit card denials, etc
Job Requirements
Proficient in Microsoft Office programs
Bachelor's Degree in Accounting or Business Program
Minimum of five years experience, A/R credit and collections
Must be able to pass background and reference checks, as well as a drug test
Seniority level
Not Applicable
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Staffing and Recruiting
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