The Credit & Collections Manager will play a key role in helping QuikQ mitigate risk while supporting our customers and channel partners. The ideal candidate will bring a variety of skills from traditional underwriting, interaction in our CRM system, handling credit increase requests, managing others, and reporting on all activities of the group. The Credit & Collections Manager must have the ability to represent our company positively to current and potential customers and partners. This position will be responsible for ensuring customers’ data is processed accurately, helping resolve issues quickly and satisfactorily, and processing of applications and other credit requests all with a keen eye on portfolio monitoring and ensuring QuikQ is adequately protected.
Primary Duties/Responsibilities:
Develop an intimate knowledge of the industry and our products, system capabilities, & reporting
Perform general underwriting to include the use of commercial and personal credit reports and financial analysis of each applicant
Perform research on select applicants utilizing tools common for our industry (SAFER, etc.)
Provide application status updates to internal or external parties
Collaborate with sales and channel partners on structuring deals
Intake and resolve permanent or temporary credit line increase requests
Research credit related customer inquiries and resolve issues
Monitor AR aging and take action as necessary
Assist in performing collections efforts as necessary
Manage a team of professionals to accomplish departmental goals
Monitor portfolio for overall health, reporting on changes and potential risks
Perform annual reviews of larger customers
Prepare various periodic reporting on all aspects of credit & collections functions
Perform all duties in accordance with written policies and delegation of authority
Other duties may be assigned
Other Requirements/Qualifications:
Bachelor’s degree in associated field of studies preferred and 5-10+ years of professional experience, or equivalent combination of education and experience
Prior experience in managing credit & collections functions
Self-motivated and able to work with minimal supervision in a dynamic environment
Excellent communication skills, both verbal and written
Must be detail oriented, organized, and able to multi-task
Ability to effectively interact with and have difficult conversations with internal and external audiences of all levels
Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations
Ability to solve problems using data from multiple sources
High level of customer service and etiquette to quickly address internal or client concerns
Able to retain and protect confidential material
Proficient in Microsoft Office and SalesForce applications
QuikQ, LLC is a rapidly growing transaction and payment processing company in the transportation industry located in Franklin TN. We are the only provider in the industry with a robust card-less RFID solution.We are looking for an energetic, experienced Credit & Collections Manager to join our dynamic team. If you desire a permanent position in an exciting environment with lots of opportunity and meet the qualifications below, please send us your resume.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Management, and Finance
Industries
Financial Services
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