Voyageur Vistas

Cruise Support Agent - Remote

Voyageur Vistas United States
Voyageur Vistas

Cruise Support Agent - Remote

Voyageur Vistas United States
5 days ago 38 applicants

See who Voyageur Vistas has hired for this role

Job Title: Cruise Support Agent - Remote

Company: Voyageur Vistas

Location: Remote

Responsibilities:

  • Serve as the primary point of contact for clients interested in booking cruises, offering expert guidance and personalized recommendations tailored to their preferences and interests
  • Collaborate closely with clients to understand their cruise preferences, including destination, cruise line, cabin type, and onboard activities, to create customized cruise itineraries
  • Research cruise options, itineraries, and amenities offered by various cruise lines to provide informed recommendations and advice to clients
  • Coordinate all aspects of cruise bookings, including cabin selection, dining reservations, shore excursions, and onboard activities, ensuring a seamless and enjoyable experience for clients
  • Liaise with cruise lines, travel vendors, and shore excursion operators to confirm bookings, resolve any issues, and ensure the highest level of service for clients
  • Proactively communicate with clients to provide updates on their cruise bookings, answer inquiries, address concerns, and assist with any special requests or accommodations
  • Maintain accurate records of cruise bookings, payments, and client communications using our booking system and other digital tools
  • Provide ongoing support and assistance to clients before, during, and after their cruises, ensuring a memorable and stress-free experience from start to finish

Qualifications:

  • Previous experience in cruise sales, concierge services, or a related customer service field is preferred
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and cruise partners
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively in a fast-paced environment
  • Proficiency in using computer software and online platforms for research, communication, and booking cruise arrangements
  • Resourcefulness and problem-solving abilities to navigate challenges and address client needs and concerns
  • Genuine passion for travel and cruising, with a desire to create exceptional experiences for clients

Benefits:

  • Flexible remote work arrangement with the opportunity for occasional travel
  • Competitive compensation package
  • Professional development opportunities within the travel industry
  • Travel perks and incentives for team members
  • Supportive and collaborative team environment fostering growth and creativity

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  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Internet Publishing

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