Customer Service Account Executive - Remote

We're committed to leveraging technology to empower businesses in efficiently managing their information needs. With a customer-centric approach, we continuously innovate to address the real-world challenges faced by organizations across various industries. We're currently seeking a seasoned Customer Service Account Executive to join our dynamic team in a fast-paced environment. We're dedicated to providing exceptional support and fostering meaningful customer relationships.

What's in it for You?

Comprehensive Health Benefits

Vacation Incentive Reward Program

Flexible Remote Work Schedule

Family Subscription Benefits

Job Responsibilities

Provide outstanding account service and cultivate successful customer relationships.

Listen attentively to customer needs, offering consultative solutions tailored to their requirements.

Demonstrate and support our solutions effectively to customers when necessary.

Identify opportunities for account growth by following up on orders, conducting collection analysis for upsell opportunities, and building robust relationships across various touchpoints.

Collaborate with the Account Development Manager to ensure the well-being of assigned customer accounts.

Monitor key performance indicators (KPIs) to measure the effectiveness of customer relationships.

Coordinate with dedicated Customer Service Assistants to ensure timely resolution of Zendesk tickets within contractual SLAs.

Manage multiple accounts, deadlines, and projects concurrently.

Maintain thorough documentation of all customer communications through Zendesk.

Perform additional duties as assigned.

Education & Qualifications

Minimum of 2 years' experience as a SaaS Customer Service or Account Executive.

Associate degree required; bachelor's degree preferred.

Demonstrated understanding and success in B2B sales processes.

Ability to adapt quickly and take ownership of assigned accounts.

Advanced proficiency in ZenDesk, Microsoft Office Suite, Gmail, Zoom, and Slack.

Strong multitasking abilities across various software systems and customer interactions.

Our organization participates in the federal government's E-Verify program to confirm employment authorization for all newly hired and most existing employees. E-Verify is utilized in conjunction with the Form I-9 Employment Eligibility Verification and is not used for pre-screening candidates.

Employment Type: Full-Time