Customer Service Manager

Job Overview – Customer Service Manager:

Join our client’s growing team as a Customer Service Manager in Union County, NJ. This full-time role involves leading and managing a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. The Customer Service Manager will oversee day-to-day operations, resolve escalated issues, and foster a culture of continuous improvement within the team.

Location: Union County, NJ

Compensation: $90,000 – $115,000/year

Schedule: 9:00 AM to 5:00 PM, Monday to Friday

Responsibilities as the Customer Service Manager:

• Leadership and Team Development: Supervise and mentor a team of 7-9 customer service representatives (CSRs), providing coaching and fostering a positive and collaborative environment for individual growth and team cohesion.
• Operational Excellence: Ensure efficient order entry processes, promptly address errors, and monitor KPIs to achieve departmental goals in collaboration with the Customer Service Supervisor.
• Customer Engagement: Support CSRs with tools and resources, and facilitate communication between the Customer Service team and other departments to enhance service delivery.
• Strategic Support: Collaborate with the Leadership Team to align customer service initiatives with business objectives, driving improvements in service quality, consistency, and customer experience.

Qualifications for the Customer Service Manager:

• Education: Bachelor’s degree required.
• Experience: 5-10 years in customer service roles, with at least 3 years in a supervisory or managerial capacity.
• Technical Skills: Proficiency in ERP systems (e.g., SAP, Oracle), accounting software, and Microsoft Office Suite.
• Attributes: Excellent management, supervisory, communication, organizational skills, and a strong focus on team development and performance improvement.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. #39114