Customer Service Representative

Summary

Job Description

The purpose of this position is to ensure that Boatmate customers receive superior customer service in a timely, courteous, and quality-driven manner.

Essential Functions

• Assist customers with inquiries and grievances by telephone, email, online chat, or in person.
• Provide product support, warranty information, and assist customers with parts orders, product inquires, and website/portal navigation.
• Resolve product or service grievances by defining the cause of the problem, determining the best solution, explaining the best course of action, executing, and then completing follow up.
• Ensure that appropriate actions are taken to resolve customer’s grievances in a timely manner.
• Escalate customer complaints or questions to specialists or management, as appropriate.
• Assist customers with warranties, claims processing, certificates of origin and more.
• Provide pricing, delivery, and order information for reimbursement or replacement parts.
• Ensure all actions are in compliance with rules, regulations, policies, and procedures.
• Complete other duties and cross-training activities as assigned.
  
  

Qualifications

• High school diploma or equivalent required
• Minimum of two (2) years customer service experience required
• Mechanical, manufacturing, or parts advisor background required
• Specialized Knowledge
• Ability to type a minimum of 50+ words per minute (WPM)
• Knowledge of clerical procedures and systems, including operating computers and multi-line telephones, navigating websites, using search functions, and word processing.
• Familiarity with metal fabrication and surge brake systems preferred
  
  

Competencies

• Excellent problem-solving skills
• Advanced communication skills
• Strong time management skills to ensure customers receive prompt assistance
• actively listen to customer needs and provide friendly service
• Ability to work both independently and as part of a team
• Willingness to help where and when needed, beyond the scope of normal day-to-day duties
  
  

Physical Requirements

• Prolonged periods of sitting or standing at a desk while operating a phone and computer
• Ability to lift up to 50 pounds
  
  

Occupational Conditions

• Manufacturing facility – must comply with all safety regulations and PPE requirements
  
  

Company Description

Boatmate Trailers is dedicated to building the highest quality premium boat trailers in the industry. At Boatmate Trailers we push our passion to the limit to deliver more than you expect. Our innovative styling and superior construction provides a boat trailer that looks better and goes farther. We know our customers work hard, play hard and depend on our products to give them the most out of every outing. That’s why we focus on exceeding expectations by providing a product you can trust and a knowledgeable staff to provide the quality service you deserve.

Our team of dedicated professionals continue to raise the bar, setting industry trends and positioning Boatmate Trailers as the market leader. We have developed a unique culture that promotes thinking outside the box while keeping focus on continuous improvement. This focus is what enables us to provide our customers with superior products for the best value.

Our boat trailers are custom made to order every time, meaning no two trailers are the same. With over 400 different paint colors, various paint options, 20 different lighting packages, and more, there's something for everyone. Working for Boatmate puts you in a position to be part of making something that no one else has. Leave your mark. Join our team.

Boatmate Trailers is dedicated to building the highest quality premium boat trailers in the industry. At Boatmate Trailers we push our passion to the limit to deliver more than you expect. Our innovative styling and superior construction provides a boat trailer that looks better and goes farther. We know our customers work hard, play hard and depend on our products to give them the most out of every outing. That’s why we focus on exceeding expectations by providing a product you can trust and a knowledgeable staff to provide the quality service you deserve. Our team of dedicated professionals continue to raise the bar, setting industry trends and positioning Boatmate Trailers as the market leader. We have developed a unique culture that promotes thinking outside the box while keeping focus on continuous improvement. This focus is what enables us to provide our customers with superior products for the best value. Our boat trailers are custom made to order every time, meaning no two trailers are the same. With over 400 different paint colors, various paint options, 20 different lighting packages, and more, there's something for everyone. Working for Boatmate puts you in a position to be part of making something that no one else has. Leave your mark. Join our team.