Customer Service Representative

Job Summary

At Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services. We’re looking for highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about playing an integral role in helping clients with their financial solutions.

Skills and Qualifications:

• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills

Responsibilities:

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

The Person:

• Previous sales or customer service experience (in any capacity whether full time or part time)
• Call center experience preferred
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder
• Microsoft Office Proficient required (utilization of Outlook is a must)

The Perks:

• $14/hour + Bonus
• Work/Life Balance: 40 hours/week, Monday – Friday / 7:30am – 4:30pm
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities

Company Description

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, we would love to hear from you!