Customer Service Representative

Job Description

Position: Customer Service Representative Location: Phoenix, AZ

Job Id: 2226 # of Openings: 1

Position Summary

Provide customer service by responding to inquiries from internal and external customers regarding customer orders.

Responsibilities (include, but not limited to the following)

• Provide support, in line with Redi Carpet standards, via telephone calls and emails to internal and external customers.
• Collaborate with internal teams to ensure orders are entered and fulfilled
• Enter work orders accurately and efficiently.
• Allocate inventory/materials to orders.
• Works closely with operations staff and account and managers to resolve issues that could impact the customer order.
• Performs necessary follow-up to ensure issues are resolved and customer expectations are met
• Assists with processing credit card payments.
• Assists with various tasks as requested by supervisors.
• Learns and lives the Redi Carpet Core values We are Nice, We are Customer Obsessive, We are Self-Disciplined to name a few!
• Develops expertise in applicable Redi Carpet systems.
• Other duties as assigned.
  
  

Important goals and deadlines

• Answers calls within Redi Carpet standards
• Enters orders and respond to requests within 1 hour
• Achieves or exceeds Redi Carpet quality standards
  
  

Qualifications

• Bilingual English/Spanish preferred
• 1+ year of customer service experience is preferred.
• High School Diploma is required.
• Typing skills and basic computer knowledge is required.
• Detail orientation.
• Ability to multi-task.
• Interpersonal and customer service skills.
• Ability to receives and act upon feedback to continually improve performance.
  
  

Apply for this Position

Company Description

Redi Carpet was founded in 1981 on the unique concept of offering next-day installation. Today, the company continues to be an innovative force in the industry, offering a variety of special customer services, creative marketing concepts, and value-added products.

During the last three decades, Redi Carpet has grown to be one of the largest suppliers of flooring to the apartment industry. The company is in the top 10 list of all flooring companies in the United States ranked by dollar volume.

Redi Carpet employs nearly 600 people in 33 cities and 24 states plus the District of Columbia.

Redi Carpet was founded in 1981 on the unique concept of offering next-day installation. Today, the company continues to be an innovative force in the industry, offering a variety of special customer services, creative marketing concepts, and value-added products. During the last three decades, Redi Carpet has grown to be one of the largest suppliers of flooring to the apartment industry. The company is in the top 10 list of all flooring companies in the United States ranked by dollar volume. Redi Carpet employs nearly 600 people in 33 cities and 24 states plus the District of Columbia.