We are recruiting a Customer Service Representative / Call Center Agent to support our clients. In this role, you will handle inbound calls, document conversations accurately, and utilize scripts and resources to assist customers effectively.
Key Responsibilities
Provide exceptional customer service with a focus on empathy and understanding.
Ensure a reliable private internet connection and ability to hardwire via ethernet cable.
Utilize online resources to deliver accurate and efficient information about the program.
Navigate technical systems including desktop tools and call center specific phone systems.
Meet departmental quality assurance standards and performance metrics.
Educate customers and address inquiries while maintaining confidentiality.
Required Skills And Qualifications
High School Diploma or GED equivalent.
Proficient computer skills.
Ability to pass a language proficiency assessment.
Strong internet connection suitable for remote work.
Preferred Skills
Bilingual or multilingual proficiency.
Previous experience as a Customer Service Representative.
Familiarity with FEMA Call Center operations.
Previous clearance for a Public Trust Entry of Duty (Government Clients Only).
Licenses in Insurance, Healthcare, and/or Finance sectors.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Us
We are dedicated to fostering a supportive and inclusive work environment where every team member can thrive. Join us in making a difference by providing exceptional service to our valued customers.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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