Customer Service Representative - Remote | WFH

Overview

Are you passionate about helping people and providing exceptional customer service? Do you enjoy building relationships and making a positive impact in your community? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative (CSR)! In this role, you'll be a key member of our Store Operations team, using your love for business and people to create meaningful connections with our customers.

We believe in nurturing talent and helping you grow. As part of our commitment to your professional development, we offer a comprehensive training program and ongoing learning opportunities. Your passion for customer service, combined with our support, will pave the way for a rewarding career.

Essential Responsibilities

• Deliver an outstanding customer experience throughout the loan or pawn process by educating customers and recommending solutions tailored to their financial needs.
• Manage customer accounts efficiently by processing payments and coordinating customer appointments.
• Contribute to company growth by fostering business partnerships, generating referrals, and actively participating in store and community events.
• Build and maintain strong customer relationships to drive new business, ensure store profitability, and enhance brand loyalty.
• Conduct accurate vehicle appraisals using our assessment tool.
• Enter and maintain customer data in our Point of Sale system with precision and integrity.
• Adhere to company policies, procedures, and all applicable local, state, and federal laws and regulations.
• Use your personal vehicle for bank deposits and other company business (with mileage reimbursement).
• Thrive in a dynamic, fast-paced environment, handling multiple tasks with ease to meet individual and team goals.
• Leverage strong interpersonal skills to communicate effectively with customers and team members at all levels.
  
  

Work Schedule

This full-time position requires a minimum of 38 hours per week, including limited Saturday hours. Regular in-person attendance is essential.

Minimum Qualifications

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Proficiency with phone systems, Point of Sale software, Microsoft Office, and other relevant tools
• Valid driver's license, auto insurance, and personal vehicle for work-related use
• At least 18 years of age (19 in Alabama)
• Ability to pass a criminal background check, including a motor vehicle report
• Physical ability to remain stationary, move freely inside and outside the store, and operate office equipment
  
  

Preferred Qualifications

• Associate degree or higher
• Bilingual in English and Spanish (may be required in certain locations)
  
  

What We Offer

Our comprehensive benefits package is designed to support your professional and personal well-being:

• Thorough new hire training to set you up for success
• Access to e-learning modules and training programs for continuous growth
• Paid on-the-job training and professional development
• Multiple options for Medical, Dental, and Vision coverage
• Group Health & Wellness Program, plus savings on retail, travel, and entertainment
• 401(k) and Roth 401(k) with company match
• Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits (short-term and long-term disability, accident, critical illness, and hospital insurance)
• Generous Paid Time Off (12 days in the first year, increasing annually)
• A culture that values diversity, inclusion, and belonging
  
  

Our Commitment To You

We believe that a diverse and inclusive workplace is key to our success. We're committed to hiring and developing talent from all backgrounds who share our values. Our welcoming environment encourages collaboration, innovation, and personal growth. Here, you can bring your whole self to work, maximizing your potential and contributing to our shared success.

Recognition

We're proud to be recognized as a Military Friendly Employer, a Best Company to Work for by InHerSight, and a Top Employer for Hispanic and Latinos. These accolades reflect our commitment to creating an outstanding workplace for all.

About Us

We are a leading provider of financial services to unbanked and underbanked consumers. With over 1,700 retail locations across 20+ states and several online products, we're dedicated to helping people access the short-term financial services they need, when they need them most.

We are an equal opportunity employer committed to providing an inclusive workplace free from discrimination. We encourage candidates of all backgrounds to apply.

Employment Type: Full-Time