Customer Solutions Advisor

Job Title: Customer Solutions Advisor

Reporting to: Customer Solutions Manager

Location: Miami

Type: Full Time - Monday to Friday

Purpose:

The Customer Solutions Advisor is responsible for generating new business from both existing and new customers. The primary focus is on increasing sales through quoting and customer interactions.

Responsibilities:

Quotations:

• Generate quotes on time with appropriate profit margins.
• Ensure timely and accurate quote generation.
• Follow up on quotes to convert them into confirmed jobs.
• Involve the relevant team members for complex opportunities.

Quote Management:

• Maintain an up-to-date log of all quotes.
• Assist in analyzing the quote log to track success rates and report on trends.
• Develop strategies to improve based on analysis.
• Identify customers who may benefit from contracted rates.
• Pass leads to the Customer Solutions team.

Account Management:

• Visit key client sites as needed.
• Identify and investigate new business opportunities.
• Use the CRM system to record customer interactions and opportunities.
• Re-engage customers who have stopped using our services and target those with declining engagement.

Contract Management:

• Ensure contract documentation is accurate and professional.
• Complete necessary documentation within required timeframes.
• Review all contractual agreements before committing.

Pricing Administration:

• Present margin analysis and support decision-making.
• Maintain a consistent pricing administration process.
• Manage the central database for costing.
• Serve as the point of contact for pricing inquiries.

Market Analysis:

• Report on industry trends, competitor activity, and market forces.

Personal Attributes:

• Sales-driven with a focus on engaging new customers and exceeding targets.
• Customer-focused with excellent attention to detail.
• Strong communication skills and experience in building relationships.

Skills and Attributes:

• Proactive with strong initiative.
• Excellent written and verbal communication skills.
• Experience in building strong customer relationships.
• Ability to deliver projects within agreed timescales.
• Strong IT skills and commercial awareness.
• Analytical skills for generating business solutions.

Qualifications and Experience:

• Experience in logistics and customer-facing roles.
• Knowledge of Word, PowerPoint, Excel, and CRM systems.
• Knowledge of relevant industry software.
• Compliance with industry regulations.