Customer Success Account Manager

We’re looking for a Customer Success Account Manager (CSAM) to join us here at Sign In Solutions Company. As our CSAM, we are looking for individuals to assist our Account Teams to create long-term, trusting relationships with our customers. The CSAM’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively assist in sales opportunities.

With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. CSAMs also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software (CRM), have a passion for working with customers client, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals.

Ultimately, a successful CSAM should collaborate with the account team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

This is a hybrid role ( 3x/week in the office) based in St Petersburg, FL or Charlotte, NC.

About Us

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

Customer 1st

Respect & Dignity

Accountability & Empowerment

Honestly & Positivity

We're Here to Win

Skills:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• BA/BS degree in Business Administration, Sales or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
  
  
  

What You Will Be Doing:

• Serve as the lead point of contact for customer account management matters
• Work with the Account Team to develop strategies for growth within customers
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience
• Assist with challenging client requests or issue escalations as needed
  
  
  

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our HR team

Meet with the hiring manager and other members of the team

Demo presentation and interview

Culture meeting with other members of the team