Customer Success Coach - Remote

If you're tech-savvy, personable, and love helping others succeed, we want to connect with you! This role offers full remote flexibility.

We're on the lookout for an empathetic, customer-oriented individual with a can-do attitude, ready to engage with clients and provide top-notch support and guidance.

We are a rapidly expanding cloud software company dedicated to revolutionizing the healthcare sector. Our cutting-edge scheduling software simplifies the complexities of scheduling for hospitals, nursing groups, and physician practices.

Job Description

Train clients on utilizing our software effectively

Conduct online seminars showcasing various features

Develop personalized onboarding plans and training materials for new clients

Cultivate strong, strategic relationships with clients

Customize client accounts within our scheduling software to meet their unique needs

Collaborate with our Customer Support team periodically to handle incoming calls and email inquiries via Zendesk, with occasional weekend shifts

Communicate effectively through various channels: phone, email, in-person, and even telepathically if you're equipped!

Possess a tech-oriented mindset, able to converse fluently in tech terminology to liaise effectively with the product team

Set and manage clear expectations with clients and internal teams to ensure exceptional customer service

Address any escalated issues calmly and effectively, leveraging them as opportunities to reinforce relationships

Lead and oversee projects with the support team, conducting thorough reviews upon completion

Qualifications

Bachelor's degree

3+ years of experience in SaaS Customer Success or similar project management roles

Passion for the healthcare industry

Strong technological aptitude

Prior experience with project management

Perks

Additional Information:

Fully remote work setup

Company outings, events, and a vibrant work culture

A team of incredibly supportive and passionate individuals dedicated to making a difference in healthcare

And more! Don't hesitate to inquire.

Employment Type: Full-Time