Do you enjoy helping customers achieve their desired outcome? Are you confident in your abilities to work with execs, customers, engineers and sales teams to troubleshoot challenges? Do you have the ability to communicate complex items in simple terms? Do you enjoy traveling and taking on multiple customers? We’re looking for a customer success manager to drive our customers towards achieving their desired outcomes.
Role overview:
Customer Success - Onboarding, Training, Adoption and Advocacy
Facilitate pre sales engagements (demos, proof of values) with founders, execs and SMEs.
Lead new customers through the onboarding process, ensuring they are set up for success with our AI software and hardware products.
Deliver training sessions and materials to educate customers on product features, best practices, and usage - primarily on site.
Customer stakeholders - help SCOPE communicate progress across the corporate and facility users leveraging our product.
Build and maintain strong, long-lasting relationships with customers, serving as their trusted advisor.
Regularly check in with customers to understand their needs, challenges, and goals.
Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution.
Product Adoption and Engagement - participate in weekly and bi weekly product sessions to incorporate direct customer feedback into our product lifecycle.
Monitor customer usage and engagement with our products, identifying opportunities for improvement and growth.
Collaborate with the GTM team to develop strategies for increasing product adoption and customer retention.
Work closely with the engineering support team to address customer issues and ensure a high level of customer satisfaction.
Develop and maintain a thorough understanding of our product application, staying up-to-date with new features and enhancements.
Data Analysis and Reporting:
Customer health - participate in weekly or bi weekly reviews of customer health outlining wins, challenges and lessons learned.
App/UI - Use data insights to identify trends and make informed recommendations for improving customer experiences and outcomes.
Candidate Criteria:
Education - we’re open to varying degrees of education ranging from vocational/trade school to four year degrees and beyond.
3+ years of experience in customer success, account management, or a related role
Ability to self drive a demo of software to showcase desired outcomes
Prior knowledge with software + hardware and how to service a customer base
Ability to travel ~30% of your time
Working knowledge of collaboration tools (Slack, Teams, Notion, Miro, Jira, Gitlab, Google Drive, etc.)
Prior knowledge with CRM (hubspot, salesforce, etc.)
Benefits:
Base salary and variable comp based on annual incentive program
Comprehensive health, dental, and vision insurance.
Flexible work hours and remote work options.
Opportunities for professional development and career growth
Collaborative and innovative work environment.
How to Apply:
Email us at careers@visionbyscope.com with a cover letter and your resume
Scope is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment type
Full-time
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