Customer Support Coordinator

Job Summary
 Receive and handle inquiries, purchase orders and claims from customers.
 Create and send open orders reports to customers.
 Maintains and manages relationships with new and existing clients to provide them
with products and services that fit client's needs.
General Accountabilities
 Process orders from customers for full container loads and warehouse releases.
 Place orders to factory for batteries, labels, and all other material.
 Assist Sales Managers for inquiries on pricing, inventory, availability, and other
client related requests.
 Coordinate with customer to create, update, and revise artwork per
customer specifications.
 Coordinate with warehouse and quality control departments to process orders.
 Process defective order claims, returns, and credits.
 Assigns goals to be met at specific time intervals.
 Manages day-to-day client communications and relationships.
 Resolves customer concerns.
 Performs other duties as assigned or requested.
 *The Company reserves the right to add or change duties at any time.
Job Qualifications
 Minimum Education: Associate's Degree is preferred.
 Minimum Experience: One (1) years of related experience preferred.
Skills
 .
 Must possess effective time-management skills.
 Must be self-motivated and able to take initiative.
 Must be comfortable working in a fast-paced, demanding environment.
 Must possess the knowledge of principles and processes for providing customer
and personal services.
 Must possess basic knowledge of the language and terminologies used in this
occupation.
 Must possess excellent written and verbal communication skills.
Order Processing
 Receives & confirms orders from customers either via phone, email, or fax.
 Enters orders into order processing software.
 Monitors and maintains inventory level.
 Knows how to contract truckers to deliver goods to the customer and track shipments
for order status.
 Create progress reports and quarterly reports.
 Invoicing of goods from order processing software.
 Knows how to handle and accommodate general & special requests from customers.
 Ability to multitask with excellent organization skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.