Datacenter Technician
Datacenter Technician
Technical Global Solutions
New Jersey, United States
See who Technical Global Solutions has hired for this role
We are seeking Engineers to join our team, specializing in cabling infrastructure and network hardware support at client sites. The role involves a variety of tasks, including patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware (e.g., Server, Network, and Storage), and provision of connectivity to DC Hardware. This position will be site-based as required and will report to the Service Delivery Manager.
Key Responsibilities:
- Monitor client ticket systems, ensuring tickets are assigned and completed within SLAs.
- Audit and document existing cabling installations.
- Audit and document desktop configurations, including patching and power, for current and proposed user locations.
- Compile and manage patching schedules.
- Utilize Cable Management Software for patching planning.
- Power down, disconnect, and correctly label all desktop equipment and peripherals for reconnection.
- Perform IMAC-D (Install, Move, Add, Change, Delete) tasks for all desktop equipment and peripherals.
- Conduct data wiping activities using software tools.
- Execute all types of patching/jumpering, including voice and data, copper, and fibre.
- Test and troubleshoot copper and fibre cabling infrastructure (including ISDN line tests) using various modern testers such as continuity testers, tone generators, and standard cabling testers.
- Perform copper voice and data terminations according to the client’s cabling systems portfolio.
- Maintain accurate records of stock, update usage, and report any shortfalls to the line manager.
- Conduct site surveys and update drawings and schedules accordingly.
- Install and test analogue, digital, and VOIP telephone handsets and provide headset support.
- Build, rack, and stack network and server hardware in data centre halls and provide connectivity.
- Perform network hardware break-fix activities, such as replacing power supplies, modules, and fans.
Requirements:
- Ability to work at multiple client sites across allocated regions.
- Availability for out-of-hours work, including participation in an on-call rota for weekends and evenings as business demands.
- Flexible working hours: Monday to Friday shifts, including 07:00 - 16:00 and 14:00 - 23:00 (Shift Rota), with potential for weekday overtime and weekend work.
Desired Qualifications:
- Experience in a voice and data cabling environment.
- Experience in a Moves, Adds, and Changes (MAC) environment.
- Comprehensive understanding of modern computer network infrastructure.
- Practical experience and thorough knowledge of fibre and copper voice and data cabling, including termination, testing equipment, parameters, and techniques.
- Knowledge of rack and stack server hardware and rack and stack systems.
- Proficiency in ServiceNow and other process and asset management tools.
- Good knowledge of server patching.
- Understanding of LAN/WAN and active devices.
- Proficient in using modern hand-held cable standards testers.
- Capable of using light source and power meters.
$60,000 - $65,000 per annum
ON - Call Options
Overtime options
Pension / Healthcare
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting and Telecommunications
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