Deputy Chief Operating Officer/ Chief of Staff

The Chief Operating Officer has expertise and practical experience in human resources/staff management, property portfolio management, project management of capital projects, design and special projects, security, fine art, technology, and concierge services. The role will report directly to the Chief Operating Officer. The candidate will be able to manage multiple projects in parallel in a fast-paced environment and effectively lead a large team across multiple offices.

• Organization and coordination: You will be responsible for organizing and coordinating all aspects of the household, ensuring that all staff are working in concert and efficiently to maintain a pristine environment akin to an ultra high-end boutique hotel. The role involves managing teams of household staff (housekeeping, maintenance, hospitality, and executive assistants), creating schedules, working/holiday rotations and timetables, and making sure that all projects remain on track and are completed well and in a timely fashion.
• Reporting: You will be responsible for submitting weekly and monthly reporting on all property management tasks completed, ongoing and planned, including liaising with contractors, interior designers and other household vendors and ensuring these vendors perform according to the expected timelines as well. Written and oral communication should be clear, concise, and thoughtful, keeping your superiors and principals informed of any deadline delays, obstacles or other noteworthy developments.
• Staff management: Part of your role will require you to utilize HR skills and experience in recruiting & hiring, writing job descriptions, undertaking training and supervising your team of household staff (which will most likely include domestic staff, gardeners, cooks/chefs, family assistants and other family office employees). It will also be your responsibility to impose structure, ensure that all staff members understand their role, perform their duties appropriately and work together to maintain a harmonious working environment.
• Problem-solving and crisis management: You will be expected to use your leadership skills to handle unexpected situations or issues that could arise within the household. You will be looked to in times of ‘crisis management’ to resolve issues as efficiently and effectively as possible.
• Executive and personal assistance: You may be required to provide personal assistance to the principals for specific tasks such as coordinating travel, appointments and assisting with special projects.