Desktop Support Engineer

Responsibilities:

• Provide local and remote Level 1 support for employees around the World
• Install, modify, and make minor repairs to computer hardware and software systems as needed
• Manage local IT infrastructure, organizing inventory as well as ensuring up time
• Perform regular maintenance and troubleshooting for Video Conferencing systems, both in-office and on user systems
• Troubleshoot and support a wide range of corporate systems – primarily SaaS based: Okta, Google Workspace, Zoom, GitHub and more
• Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity.
• Document run books for implemented systems
• Support both Apple and Microsoft operating systems
• Maintains system functionality and capability by testing computer components.
• Trains users on new software and technical best-practices, often in collaboration with technical writers.
• Carries out software, network, and database performance tuning.

Required Skills:

• Bachelor’s degree in related Technology field or on-the-job training preferred
• 3-5 years of experience as an IT support specialist.
• Technical knowledge: In-depth knowledge of computer hardware, software, and both Apple + Windows OS.
• Comfortable around SaaS applications such as Okta, Google Workspace, Zoom, GitHub and more
• Problem-solving skills: Ability to provide technical support and resolve queries.
• Training skills: Ability to determine IT needs and train end-users.
• Communication skills: Excellent verbal and written communication skills.
• Analytical skills: Strong analytical and problem-solving skills.
• Time management skills: Excellent time management skills.

Hourly pay rate: $30-$34/hour