Desktop Support Engineer
Desktop Support Engineer
Novisync, Inc
Dallas, TX
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Requirements
Proven experience as a Desktop Support Engineer or similar role.
Strong troubleshooting skills for desktops, laptops, and peripheral devices.
Proficient in Windows and macOS environments.
Excellent communication and customer service skills.
Ability to diagnose and resolve hardware and software issues.
Familiarity with basic networking concepts.
Responsibilities
US Citizenship is required.
Provide first-level technical support for end-users.
Install, upgrade, and maintain desktop hardware and software.
Respond to service requests and resolve issues in a timely manner.
Collaborate with other IT teams to escalate and resolve complex problems.
Document and update support procedures.
Proven experience as a Desktop Support Engineer or similar role.
Strong troubleshooting skills for desktops, laptops, and peripheral devices.
Proficient in Windows and macOS environments.
Excellent communication and customer service skills.
Ability to diagnose and resolve hardware and software issues.
Familiarity with basic networking concepts.
Responsibilities
US Citizenship is required.
Provide first-level technical support for end-users.
Install, upgrade, and maintain desktop hardware and software.
Respond to service requests and resolve issues in a timely manner.
Collaborate with other IT teams to escalate and resolve complex problems.
Document and update support procedures.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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