Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.
Set up new users in company technology systems
Maintain installed tablets, networks, telephone systems and peripherals with routine maintenance
Fields questions from users regarding company technology systems
Troubleshooting: Identifying, planning, and resolving problems, errors, or faults in software or computer systems.
Installing and configuring: Installing, configuring, and upgrading hardware and software, such as computers, routers, modems, and operating systems.
Providing assistance: Offering end-user assistance, such as training materials, step-by-step guidance, and advice on IT-related queries.
Supporting the development and implementation of new computer projects and hardware installations.
Records support tickets into tracking software
Performs routine inspection of equipment
Performs other duties as required.
Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Employees
Outstanding organizational skills.
Ability to adapt to the needs of the organization and employees.
Must have excellent time management skills and ability to meet required deadlines.
Ability to prioritize tasks and delegate as needed.
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite.
Preferred experience with HRIS platform UKG/ UltiPro.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 10 pounds occasionally as needed.
Job Type: Full-time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Home Health Care Services
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