4+ years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers
Experience with DoD Risk Management Framework (RMF)
Currently possess DoD IAT Level II certification, Security+CE or higher required at start
Bachelor's degree in Information Technology, Information Systems, or Computer Science required
Duties
Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.
Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system.
Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
Provide IT services for MS Internet Explorer applications, and common system software.
Provide IT infrastructure after hours & weekend support as necessary.
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Defense and Space Manufacturing
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