Director and Chief Technology Officer

Req#: req27856

Application Closing Date: 6/30/2024

Description

Duties & Responsibilities

The primary role and responsibility of the WBG Chief Technology Officer will be to:

Strategy & Business Engagement

• Build out the new CTO organization and establish working relationships with key business partners and stakeholders. Represent ITS on different institutional bodies and governing forums.
• Collaborate with the WBG CIO and ITS Management team and lead the co-creation, execution, and evolution of the ITS vision, mission, and adaptive strategy, ensuring alignment with WBG and business partner strategies.
• Collaborate with business stakeholders and corporate partners to develop and execute a multi-year strategy and roadmap for enterprise architecture, infrastructure, technology operations, and innovation that reduces technical debt and drives measurable value for the business in alignment with the broader ITS strategy and WBG objectives.
• Oversee creation, implementation, and management of business-led technology solutions ensuring adherence to defined governance practices and ITS policies and standards.
• Maintain a holistic understanding of the WBG’s business and identify opportunities to introduce or enhance technology solutions to accelerate delivery of business outcomes.
• Develop and execute relationship management plans, manage business partner and stakeholder relationships by conducting strategic level communications and interactions and translating business needs into achievable, sustainable, and innovative technology solutions.
• Be a trusted advisor for business partners and other stakeholders, driving strategic discussions and influencing decisions on technology selection, design, and use.
• As a champion for innovation and digital transformation, maintain deep understanding and knowledge of relevant business and technology trends, leading practices, and the WBG business to identify opportunities to deliver technology-driven business value.

Technology Architecture & Management

• Establish fully functioning Enterprise Architecture (EA) capability that is engaged with business and ITS stakeholders and focused on driving business value and reducing technical complexity. Develop roadmaps for priority platforms/solutions. Lead the program to develop, maintain, and govern EA across the WBG.
• Architect, build, and operate enterprise-wide technology components and services including infrastructure, networks, compute and storage on-premises and in the cloud, integration, and middleware services.
• Provide enterprise architecture services including knowledge and governance functions, impact analyses and architecture reviews, application architecture, solution blueprints, reference models, design patterns and solution guides, enterprise architecture repository.
• Define enterprise standards and guidelines for user experience design and management. Define and manage technology standards and policies, and drive adoption of standard development methods, approaches, and tools.
• Govern and execute technology change across all environments ensuring minimal disruption to existing products, services, and solutions.
• Design, execute, and operate service management capabilities and tools, service catalog, and service performance management and reporting framework.
• Monitor, measure, report, and review performance of infrastructure, network, and operations services and take corrective action as needed.

Innovation Culture

• Lead innovation and research and development (R&D) efforts to explore new technologies and evaluate their potential to scale WBG capabilities and accelerate digital transformation.
• Establish and manage an enterprise capability and platform that defines and manages the “WBG Way” to innovation including innovation playbooks, innovation lifecycle management, platform/tooling, community of practice, and innovation hubs.
• Continually assess and evaluate the impact of emerging technologies against strategic business needs and interpret business value for leadership team.
• Drive technology optimization by leading the adoption of standard ITS agile ways of working and tools, rationalizing application architectures, and consolidating platforms.
• Oversee innovation governance, hackathons, partnerships, as well as raise awareness across WBG on emerging technologies and promote skill building.

ITS Business Management

• Develop, manage, and report on investment plans and budgets, providing transparency into costs and value delivered for business stakeholders.
• Working across ITS, promotes the consolidation of platforms, applications and services across the WBG, reducing complexity, technical debt and recurring/fixed cost.
• Define, measure, and report on personal and organization’s Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), driving continuous improvement in effectiveness and efficiency, proactively taking corrective action as required.
• Serve as a point of escalation, review, and approval for issues and decisions in the department.
• Comprehensively drive lean process redesign for assigned areas, identifying value, visualizing processes on a value stream, optimizing flow by reducing waste and hand-offs, improving effectiveness and efficiency in a continuous improvement approach.
• Develop and manage a risk-based business-led IT framework and implement operating model and governance for enabling business-led IT solutions.
• Effectively manage and mitigate risks and ensure compliance with WBG and ITS policies, standards, procedures, and security requirements.

Within the first year, this leader will be specifically responsible for:

• Evaluate current capabilities, strategies, roadmaps and staff, providing an informed current state assessment and future state proposal within 120 days.
• Develop framework to aggressively apply automation and/or AI to development activities including requirements discovery, transaction tracing, process discovery, coding, retrofitting, testing, deployment, and complete pilot. Establish baseline and set KPI for automation.
• Complete lean process redesign for at least two critical operational processes, in partnership with business colleagues. Quantify improvements.
• Improve psychological safety in the unit.
• Materially increase the impact of the enterprise architecture function.

Selection Criteria

In addition to having a strong work ethic and unquestionable integrity, they will have the presence to establish immediate credibility with Senior Management and a complex group of stakeholders. They will possess outstanding intellect, leadership and analytical abilities as well as excellent interpersonal, communication and presentation skills. A successful candidate will possess qualifications such as:

• Master's degree in computer science, engineering, or relevant discipline with 15+ years of experience in an IT executive leadership position in a global organization responsible for technology strategy and management, or equivalent combination of education and experience.
• 10+ years of experience in at least two IT disciplines (such as technical architecture, network management, application development, platform engineering, database management, or technical operations).
• Proven record of success in a similar role or senior leadership position in software development and enterprise architecture at a large financial services organization preferred.
• Possess a proven track record of building and managing technical teams from ground up. Has the ability to lead with conviction and being hands on when needed.
• Thorough knowledge of technical processes and life cycle methodologies (Agile, DevOps) from project management to software development and execution.
• Deep experience and knowledge working with industry-leading infrastructure, networking, platform and cloud solutions and providers.
• Demonstrated experience with efficiently and effectively designing, implementing, and managing modern technology architectures and infrastructure organizations.
• Prior record of solutions delivery through leading innovation and change management and demonstrated experience with establishing and leading enterprise innovation and driving organizational change to adopt an innovation culture.
• Successful leadership of low-ops/no-ops automation efforts across technology organizations.
• Passion for driving change and strong record for effective change management. Can effectively lead change across varying levels including both technology and the business.
• Knowledge of all components of holistic and next generation enterprise architecture.
• Ability to rapidly comprehend the functions and capabilities of new technologies.
• Strong understanding of industry and technology leading practices, emerging technologies, and how to apply them to drive digital and business transformation.
• Proven ability to effectively partner with business stakeholders to build strong partnerships, foster good governance, ensure strategic business/IT alignment, and transform relationships at the senior level.
• Advanced knowledge and experience in IT management practices, agile software development practices and global IT delivery models.
• Demonstrated success designing, leading, and executing technology strategies and large-scale IT-enabled business transformation initiatives across a global organization.
• Strong collaborator with outstanding interpersonal and diplomatic skills, including the ability to facilitate, negotiate, and influence for successful outcomes. Ability to influence decision makers through collaboration, education, and working partnerships.
• Demonstrated ability to lead and manage diverse multi-functional teams in multiple locations globally.
• A deep passion for the mission of the WBG.