Director, Business Continuity

2000 16th Street, Denver, Colorado, 80202, United States of America

Unwavering pursuit of a healthier tomorrow.

We are on a path to set a new standard for healthcare services. While we have consistently used our heads, hearts and hands to improve clinical quality, experience and outcomes in dialysis, the overall journey of our patients and physician partners remains fragmented and frustrating. We can do better.

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here's what you can expect as a Director, Business Continuity at DaVita:

Denver, Colorado based role, but remote may be considered.

Purpose/Objective:

Leads enterprise-wide contingency planning/business continuity to support and improve DaVita’s capability to prepare for, respond to, and recover from disruptions. Establishes a framework and methodology for completion of contingency plans by internal business units. Coordinates training, communication, and testing of plans. Drives opportunities for improvement and serves as the subject matter expert on business continuity risk management matters by developing and maintaining strong positive working relationships with business units, peers, and senior management.

Key Accountabilities:

Business Continuity Program: Oversee and maintain DaVita’s enterprise-wide business continuity framework to ensure the program remains current, adequately addresses identified risks, and meets regulatory requirements. Assist lines of business to identify, mitigate, and manage business continuity risks, including unique or single points of failure that could cause an extended business disruption. Support business impact analysis and assist business units in determining level of criticality of business processes, acceptable recovery time periods, and required resources. Design, facilitate, and implement training and awareness programs on business continuity related concepts.

Crisis/Emergency Management: Provide leadership support during crisis events, including scheduling and facilitating status meetings; tracking completion of action plans; developing and distributing status updates; managing activation of recovery strategies; and creating post-incident reports. Ensure coordination of planning, testing, and response activities between crisis management, information technology, and information security.

Disaster Recovery and Third Party Resiliency: Liaise with IT to ensure Disaster Recovery Plans are properly documented, maintained and tested. Coordinate with Vendor Risk Management to further assess business resilience of third parties that are critical to operations.

Testing and Exercises: Oversee the testing of documented business continuity and crisis management plans to provide reasonable assurances of effectiveness. Work with business units and Information Technology to ensure testing for critical systems, including third party systems to ensure that appropriate strategies are in place to respond to, restore, and minimize disruption to in-house and outsourced critical technology systems. Analyze testing results and ensure business lines remediate exceptions and incorporate lessons learned. Ensure testing activities are documented.

Administer ISO 22301 Business Continuity Management Practices. Proactively work to improve the quality within the system and leverage the system to streamline processes and gain efficiencies. Validate and monitor gaps identified during audits, exercises, due diligence, and ongoing monitoring to support adherence to Business Continuity Policy/Charter. Lead business lines on best practices in the development of their business continuity plans.

Emergency Notification System: Administer DaVita’s emergency notification system, including user access, training, documentation, testing, troubleshooting, data validation, and generation of emergency notifications, as required.

Provide oversight and project management for any Continual Improvement projects identified during Event Post Mortem After action plans.

Risk Assessment: Oversee DaVita’s business continuity risk assessments, including the Business Continuity Mid-Tier Risk Assessment. Maintain current business continuity threat assessments and analyze the results of the threat assessments and business impact analyses to adjust business continuity documentation and processes to ensure that identified risks are managed, monitored, and reported, as needed.

Steering Committee and Board Reporting: Prepare and deliver periodic presentations to the various committees on the status of the Business Continuity Program, identified risks, and results of testing.

Additional Accountabilities:

Maintain technical knowledge by tracking emerging trends in business continuity management; attend educational workshops; review professional publications; and establish personal networks. Stay abreast of compliance with regulatory guidelines and requirements.

Ensures compliance with all Healthcare laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

4-year college degree or equivalent experience

Experience:

10+ years’ experience in business continuity and crisis management disaster recovery or related field

Knowledge of technology and business concepts, life cycles, and processes

Experience Implementing ISO 22301 Standards

Business Continuity Certification CBCP or higher

Previous Experience Interacting With Auditors / Regulators Preferred

Previous experience interacting with Sr. Leadership

Skills & Knowledge:

Strong organizational and time management skills

Attention to detail, ability to prioritize work and maintain multiple projects simultaneously

Ability to work both independently and as part of a team to deliver quality work in a timely fashion in a fast-paced environment

Proven problem solving and analytical skills

Ability to think strategically and drive tactical execution

Excellent verbal and written communication skills. Ability to communicate effectively to direct and motivate

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
  
  

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$110,100.00 - $155,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits