Director, Construction Services

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program
  
  

Position Summary

• The Director of Construction Services reports to the Divisional Vice President.
• Located in Phoenix, AZ.
• Full-Time
• Hybrid
  
  

As the Director of Construction Services, you will lead a dynamic team responsible for design, estimating, and project management. Your primary goal is to ensure exceptional customer experiences by orchestrating the successful execution of projects. This pivotal role demands expertise in optimizing day-to-day operations, fostering sales growth, enhancing profitability, and expanding market share.

Essential Functions & Responsibilities

Operational Leadership:

• Consistently apply policies and procedures to guide operations.
• Ensure timely, accurate, and high-quality execution of departmental work.
• Assign workloads efficiently to maintain productivity.
• Oversee bid submissions, project negotiations, kick-off, setup, ordering, and closeout.
• Communicate clear expectations to customers.
• Monitor job costs to maximize profitability.
• Enforce procedural adherence.
  
  

Customer-Centric Approach

• Foster proactive interactions with customers, emphasizing excellent service.
• Develop the team's ability to collaborate effectively with various stakeholders, such as general contractors, engineers, project coordinators, sales staff, and executive management.
• Review deliverables prepared by the team before client submission.
  
  

Project Coordination

• Collaborate with project managers to synchronize efforts among all project stakeholders.
• Promote synergy between designers, estimators, and project managers to minimize errors and enhance gross profit.
  
  

Continuous Improvement

• Evaluate processes and implement necessary changes to boost efficiency and profitability.
• Ensure training programs and departmental procedures are up-to-date.
• Review and report on key performance indicators (KPIs).
• Implement and oversee quality control measures.
• Facilitate regular department meetings and training sessions.
  
  

Strategic Leadership

• Work with company leaders to identify growth opportunities and best practices.
• Stay informed about industry and technology trends and lead strategic adaptations.
• Maintain expertise in vendor discounts.
• Collaborate with the PPG team to achieve profit growth goals.
• Establish and nurture relationships with representatives, manufacturers, service agencies, and installation companies.
  
  

Customer And Vendor Relations

• Timely resolution of customer and vendor issues.
• Participate in sales presentations and bid scope review meetings to showcase TriMark’s capabilities.
• Ensure year-over-year growth in design and bid revenue sales.
  
  

Team Development

• Support the development of managers and supervisors in the department, enhancing their leadership and training abilities.
• Act as a resource for troubleshooting complex issues.
• Monitor department personnel performance and conduct timely reviews.
• Address personnel issues promptly.
• Review workload and sales forecasts to recommend staffing adjustments.
• Lead interviews, hiring, and onboarding of new employees.
• Foster employee development for career growth.
  
  

Competencies

• Proven leadership ability in guiding large teams through complex problem-solving.
• Excellent communication and interpersonal skills.
• Exceptional multitasking capabilities in a fast-paced environment.
• Proficient in mentoring, training, and conveying a clear vision and mission.
• Demonstrated commitment to execution excellence while maintaining margin and profitability targets.
• Ability to work independently and collaboratively within a team.
• Sales-focused mindset with a dedication to providing excellent customer service.
• Outstanding presentation and selling skills, able to engage customers at all organizational levels.
• Exercise independent judgment for decision-making.
• Foster positive relations and communication across various departments and external stakeholders.
• Skilled in building relationships with customers, general contractors, architects, manufacturers, vendors, and other trades on job sites.
• Proficiency in reading construction documents.
• Advanced knowledge of general construction, mechanical, electrical, and plumbing.
• Proficient in Microsoft Office applications.
  
  

Qualifications & Experience

• Bachelor's degree in a related field, or equivalent Military or practical experience.
• 8+ years in Project Management.
• Team management and leadership experience.
• Job Site and Construction experience.
• Foodservice Construction a plus
• Sales or Sales Support experience.
• Ability to successfully pass a background check post offer acceptance.
  
  

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com .

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