Director of Benefits & Employee Experience

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

About the Opportunity

Pennant is looking for a Senior Director of Benefits & Employee Experience who will lead our total reward strategies and drive results for overall employee experience for service center and operational employees across Pennant’s multi-state footprint. This position will lead our benefits resource team in developing and delivering multiple benefit programs that provide value, choice and quality care to our leaders, clinicians, care givers and staff. This position will partner and align with the HR resource team to create a world-class employee experience. The qualified individual reports to Pennant’s Director of HR and will have resource responsibility in support of benefit platforms, vendor oversight, quality of delivered services, broker relations, data reporting, benefit/ payroll integration, leave of absence administration, benefit communication and education, employee engagement, employee relations, and manager training.

Specific areas include open enrollment, new employee acquisition onboarding, voluntary plans, 401k and NQDCP vendor support, self-insured and fully-insured plan administration, TPA and benefit enrollment platform vendor oversight, HRIS interface, leave of absence management and support, and medical, dental, vision and RX carrier administration. The position will also ensure annual compliance reporting associated with managing retirement and self- insured health benefits programs are completed. This position leads the Pennant Health and Welfare Committee and the Benefit Advisory Field Team.

The position will be in-office at least 3 days a week with some travel expected.

Duties and Responsibilities

• Open Enrollment
• New employee via acquisition onboarding;
• ACA/5500/NDT compliance reporting;
• Voluntary Plans, 401k and NQDCP vendor support;
• Self-insured and fully-insured benefits plan administration;
• TPA and benefit enrollment platform vendor oversight;
• Partner with Payroll and HRIS to ensure accuracy in benefit elections;
• Medical, Dental, Vision and RX carrier administration;
• Leave of absence administration;
• Passionately embrace and practice our core values and guides and trains the organization in the management of employee relations within those core values;
• Is a strategic partner, understanding the core business and unique needs of our affiliates home health, hospice, home care and assisted living operators;
• Advise our affiliate leaders on the implementation of progressive and result driven compensation and reward programs;
• Develop and advise on appropriate HR policies, procedures, programs that support the field in insuring legal compliance in compensation, employee experience, and performance management;
• Develop and participate in the development and education of leadership in the management of Human Capital within our core values and regulatory requirements of our business with a focus on mitigating organizational risk and creating a work environment of mutual trust and respect based on CAPLICO;
• Partner with Benefits resources, HR resources, and Service Center leaders to support a work environment that results in a top box measurement in employee satisfaction, employee retention, quality of client care, and work safety;
• Coach and assist field and resource leadership in explaining benefits, total rewards, and best employment practices;
• Coach and develop HR Resources team members in benefits, total rewards, and employment performance management; and
• Participate with HR Resource Partners in all matters related to HR and Benefits Management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Minimum Requirements

• 8+ years’ experience in benefit management.
• Bachelor’s Degree in business, law, human resources or equivalent program required.
• Broker, carrier and vendor relations management.
• Benefit enrollment platforms.
• Understand benefit interface/integration with payroll and HRIS systems.
• Employee benefit communication and education.
• Focus on employee support and service.
• Focus on quality and productivity
• Extensive knowledge of state and federal employment compliance rules and regulations.
• Extensive experience in the coaching and development of leadership at all levels in the management of Human Capital.
• Detail focused and ability to set appropriate priorities amongst multiple demands.
• Excellent listening skills and demonstrates professional empathy.
• Ability to provide direct, transparent feedback and develop relations of accountability within a shared resource role.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Candidates need to be located in Boise, ID or SLC, UT

This role will be hybrid

If interested in this position, please submit a resume for consideration. We look forward to hearing from you!

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com