Director of Client Services

Description

Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you.

At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care.

Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.

While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US.

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Texas team. As a onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system. This position will cover the Central and Southeast Texas region.

Job Summary

As the Director of Client Services, you play a pivotal role in providing leadership, administrative oversight, program development, implementation, and evaluation for an assigned portfolio of clients and Client Services staff. Working directly with assigned clients, you are accountable for ensuring the overall success, growth, retention, client satisfaction, and strategic planning of these accounts. Your responsibilities encompass overseeing key functions, including Client Management Relations, Client Contracting & Network Development, overall P&L, and Financial Performance for the client account. You will also collaborate with the Clinical Operations team to ensure success in the components we are contracted for. As a leader on the Client Services team, this position involves assisting and collaborating with colleagues across the organization to achieve organizational goals.

Duties And Responsibilities

• Lead the Client Management Team to achieve identified measurable goals for membership, income, and service.
• Actively partner with other operational areas, including Finance, Quality, Case Management, Risk Adjustment, and IT/Analytics, to support clients and achieve operational goals.
• Provide effective leadership, strategic direction, and business planning for assigned accounts, ensuring commitments are delivered on time.
• Articulate a clear vision of success for the client, both internally and with the client, while continuously measuring performance.
• Analyze client data to identify opportunities for improvement within existing lines of business.
• Work with the client, internal partners, and external payers to identify new opportunities to drive membership growth and profitability.
• Oversee sales and marketing initiatives statewide during but not limited to the Annual Enrollment Period.
• Build and maintain relationships with key client leaders, physicians, and staff.
• Champion and support process improvement initiatives to meet client requirements.
• Take responsibility for team planning and budgets.
• Coordinate and lead client JOCs, Board meetings, practice meetings and All Physicians meetings.
• Represent Innovista and clients during payer and vendor meetings including but not limited to JOCs, monthly meetings, workgroups, adhoc meetings and events.
• Manage value-based contracts including but not limited to Commercial, Medicare Advantage and CMS MSSP.
• Regularly interact with Senior Management or executive levels regarding the state of the account.
• Interact with providers, vendors, members, regulators, and other external organizations and individuals in a manner that ensures a positive customer experience with Innovista.
• Perform other duties as assigned.
  
  

Requirements

• Bachelor's degree or equivalent experience is required.
• At least 5-7 years of relevant professional experience, including health care services, managed care, or consulting, with a minimum of 3-5 years' experience with delegated commercial models.
• Knowledge of process improvement, population health, and health systems planning.
• A minimum of 3 years of responsible leadership experiences in management positions is preferred.
• Demonstrate excellent organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytic skills when problem-solving.
• Proficient in MS Office Applications and can learn department and job-specific software systems.
• Demonstrate close attention to detail and a high degree of accuracy.
• Able to commit to Innovista's corporate mission and values.
• Able to switch priorities positively and effectively when directed by Company leadership.
• Valid Driver's License and vehicle required.
• Ability to travel at least 30% for client meetings within the state required.
  
  

Benefits

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more
  
  

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Rewarding employee referral bonuses
  
  

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays + Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
  
  

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy
• An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
  
  

Benefits may be subjected to an applicable waiting period.