Director of Sales

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Our Vision

We are New York’s Luxury Lifestyle Icon.

Our Mission

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

Our Purpose

To Enrich the Lives of Employees, Guests and the Community around us

Our Values

We think differently

We are client obsessed

We have passion

We own it

We Truly Care About Each Other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Director of Sales who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Sales, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Marketing.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Director of Sales, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Who You Are

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

About The Role

Four Seasons Hotel New York Downtown seeks a Director of Sales that will work with the Director of Marketing to oversee the Sales and Conference Services team. The Director of Sales will also assume a Sales territory of their own.

What You Will Do

• Secure bookings for your assigned territory to achieve your personal goal
• Oversight of Group sales team and management of pipeline to ensure group targets are achieved
• Oversight of the Travel Industry team to meet their goals and the published segment budget
• Work with the DORM to establish rates and concessions to convert business
• Review and approve contracts and addendums as part of the negotiation process
• Host tradeshows and FS Client events at home hotel
• Travel to tradeshows as required for your assigned territory
• Travel with your sales managers to provide coaching and mentoring opportunities
• Conduct coaching/mentoring One on Ones with team members
• Oversee the daily operation of the Sales Managers and Coordinators to ensure a fluid sales operation
• Forecast the Group segment and Catering contribution on a weekly basis
• Provide back up support for DOM when they are absent
• Conduct the annual reviews for the team
  
  

What You Bring

• 2-3 Years in a leadership capacity
• 3-5 years exceptional performance in a sales capacity
• Knowledge of Travel Industry segments
• Knowledge of all Group segments
• Experience in domestic and international markets
• Strong interpersonal skills, ability to build teams, and a passion for sales
  
  

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
  
  

Schedule & Hours

• Full Time role with some work in the evenings and on weekends. Travel is required about 15% of the time
  
  

Salary range of $140K-$160K

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf