Director of Transaction Services Account Management

As the Director of Transaction Services Account Management at RedSail Technologies, you will play a pivotal role in fostering and maintaining loyal, long-term relationships with key decision-makers within our non-RedSail PMS pharmacies, Healthcare Providers, Payers/PMBs, and other Healthcare Network Stakeholders. Your primary objective will be to ensure the success of contracted customer programs while identifying and capitalizing on opportunities for revenue growth and optimization.

Key Duties

• Foster Customer Relationships: Cultivate and nurture strong, lasting relationships with decision-makers at transaction services customer and partner organizations to ensure their continued satisfaction and loyalty.
• Address Customer Needs: Proactively address both short-term and long-term customer needs, serving as the primary point of contact for contracted customer programs and ensuring their success.
• Manage Communication: Oversee the communication process for contracted programs, including monthly reporting, quarterly business reviews, and other necessary updates, to maintain transparency and alignment with customer expectations.
• Collaborate Internally: Collaborate closely with internal RedSail teams to optimize program performance, troubleshoot issues, and achieve customer ROI expectations.
• Identify Growth Opportunities: Proactively identify new business or revenue growth opportunities within existing customer accounts, leveraging insights and relationships to drive mutual success.
• Contract Renewal Ownership: Take ownership of the contract renewal process, leveraging strong customer relationships and a deep understanding of customer needs to facilitate revenue growth and ensure seamless contract renewals.
  
  
  

Education/Training

• Bachelor's degree in business administration, marketing, or a related field (MBA preferred)
• Proven track record of success in transaction services account management or related roles, with a focus on fostering long-term customer relationships and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a results-driven mindset
• Experience working cross-functionally with internal teams to deliver exceptional customer outcomes.
• Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
• Familiarity with key industry trends, regulations, and customer needs
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Strong negotiation and contract management skills, with a focus on driving win-win outcomes for both the company and the customer
  
  
  

Discretionary Judgment

• Uses independent judgment and discretion based on the employee’s experience in the position and knowledge of the products, equipment, and services.
• Uses good judgment and possesses ethical work values.
  
  
  

Physical Demands, Working Conditions, and General Employment Guidelines

• Low or moderate stress levels may be experienced in job performance.
• Position is performed in a general office environment, home office, or approved remote workspace.
  
  
  

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
• Must have reliable and consistent internet access.
  
  
  

Safety to Self and Others

• Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.
  
  
  

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location.
  
  
  

Work Location

Remote