At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.!
We are looking for an experienced Account Manager who can join this exciting growing program and play a pivotal role in driving scale and success. As an eBay Live Account Manager, you will work closely with our sellers to help them succeed on this exciting new platform in partnership with our category managers. This role will be working closely with our collectibles category to start.
Visit https://www.ebay.com/ebaylive/ for sampling past events and to see what’s coming up next!
What You Will Accomplish
Seller acquisition management:
Support in the creation of playbooks / refined criteria to prioritize sellers into eBay Live
Oversee pipeline and conversion health in partnership with business development, category managers and Live operations teams
Seller / Relationship Management
Manage portfolio of sellers on an ongoing basis, conducting regular reviews of performance and managing toward goals
Deeply understand the needs of and collaborate with individual sellers to support their growth and increased engagement on eBay Live
Create reports on key success metrics and regularly report to seller partners and eBay leadership. Metrics should be related to, but not limited to, financial targets and seller individual goals.
Support Scalable Seller Growth Model
Work with cross-functional internal partners to resolve seller issues and find opportunities in the selling journey
Partner with category managers on opportunities to highlight sellers and assortments through exclusive product offerings and promotions on eBay Live on a scalable way
Develop scalable models that allow for sellers to grow their businesses on eBay and eBay Live across programming, scaling, inventory and transactional formats.
Project manage execution workstreams related to seller needs
What You Will Bring
BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers and retailers, e.g., category management, account management, business operations
Proven track record leading multiple priorities simultaneously with minimum guidance
Ability to articulate vision and purpose for the initiatives and programs.
Strong project management, organization, and partner engagement skills, including multitasking to lead and execute projects
Strong verbal and written communication and interpersonal skills to work effectively with sellers and internal team members
Ability and willingness to travel to meet in person with accounts (up to 15% of month)
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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