EMERGENCY DEPARTMENT (ED) CASE MANAGER

Description

The Emergency Department (ED) Case Manager is responsible for establishing, coordinating, and maintaining the process to increase patient through-put to the most appropriate level of care while facilitating interdisciplinary care across the continuum for the ED. The ED Case Manager collaborates with the patient/family, multidisciplinary team, physicians, community resources and payers to ensure the patient’s progress and level of care is appropriately determined for the emergency episode of care. The ED Case Manager has well developed knowledge and skills in the assessment and care management of patients and families within the ED, inpatient and outpatient settings. The scope of practice includes patient/family assessment and management, resource management, care facilitation, discharge planning with referral to all levels of care, and other related duties specific to the defined patient population. This Case Manager collaborates with other case managers/care coordinators, social work staff, and other physician and administrative leadership staff within the ED, the Case Management Department and both the inpatient and outpatient settings. Has full access to patient health information.

SHIFT: Varies 8:00 am - 4:30 pm - PRN - As Needed

Requirements

Job Qualifications:

• Currently licensed as a Registered Nurse by the North Carolina Board of Nursing -BSN preferred or Baccalaureate Degree in Social Work, Psychology, Sociology or other healthcare related field. BSW or MSW preferred.
• Minimum of 2 years of experience in an Emergency Department or hospital setting preferred. Behavioral Health experience is desirable.
• Excellent interpersonal communication, problem solving and conflict resolution skills.
• Computer skills in word processing, data base management, and spreadsheet desirable.
• BLS Certification required within 3 months of employment.
  
  

Physical Demands

Must possess full range of body motion to pass a basic FIT test to include bending, stooping, standing and sitting for extended periods of time. Must be able to lift and carry up to 30 pounds.