The ERP Manager will play a pivotal role in the technical support and utilization of our Prophet 21 ERP application. This individual will be responsible for ensuring the system's performance, reliability, and alignment with our business processes.
DUTIES AND RESPONSIBILITIES:
Provide ongoing support and maintenance for our ERP system (P21), including user setup, access permissions, and troubleshooting
Use your in-depth knowledge of P21 to handle complex issues, design and implement solutions, and test and validate system processes for all departments and end users
Collaborate with various departments to understand business needs and translate them into technical requirements
Analyze business processes and system performance to recommend improvements and enhancements
Ensure the reliability and performance of the ERP system and its infrastructure
Review and improve the ERP system structure and capabilities to enable business growth and efficiency
Manage and mentor the ERP support team, conduct performance reviews, and set and monitor IT KPIs
Identify and solve any ERP application problems and communicate effectively with stakeholders
Manage SQL databases associated with the ERP system, including monitoring, maintenance, and performance tuning
Serve as the SQL database administrator, ensuring data integrity, security, and disaster recovery strategies
Lead ERP system upgrades and patches, coordinating with vendors and internal teams to minimize downtime
Perform other duties as assigned
Target Compensation: $80K $85K / Year
Report to the Vice President of Information Technology
SKILLS AND EXPERIENCE REQUIRED:
Minimum 3 – 5 years of proven experience managing ERP systems and working on all technology needed to run a business
Proficient in ERP systems (ideally Epicor Prophet 21), SQL Server management, query writing and optimization, SSIS and SSRS
Strong experience in managing and administering SQL databases.
Certifications in SQL database management.
Advanced knowledge of IT functions and disciplines.
Familiarity with ERP system upgrades, data migration, and integration.
Strong ability to build solid relationships in teams, with peers and management
Strong communication and leadership abilities, with experience in project management.
Strong ability to work well under pressure
Bachelor’s degree in Business, Technology, Computer Science, or a related field required
Passionate, Adaptable, Customer Focused and Teamwork oriented